Patient Services Supervisor
Texas Tech University - Amarillo, TX

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Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Evaluates and trains new employees. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Employees in this classification supervise Patient Services Trainees, Patient Services Specialists, or Senior Patient Services Specialists. Typing, ability to interact effectively with others, ability to work in a busy environment; knowledge of business office procedures; familiarity with computer system. Ability to communicate effectively with internal employees as well as patients. Work is performed in usual clinic conditions. Employees typically have cash handling responsibilities.

Major/Essential Functions
Under supervision of the Clinic Manager, supervises administrative staffs of department clinics. Main clinic is on campus with other off campus but within one mile of campus. Approves purchases of administrative clinic supplies. Works with clinic manager to oversee master appointment files, registration, and other administrative duties.

Occasional Duties
Assist clinic manager in administrative duties as needed.

  • A minimum of a high school diploma or equivalent.

  • A minimum of five (5) years of general office experience.
  • A minimum of two (2) years of supervisory experience in a clinic or physician’s office.
  • At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience, documented completion of all relevant IDX training and a current performance appraisal with a rating of meeting or exceeding expectations.

Preferred Qualifications

Security Sensitive?

Security Level (TTU only)

Does this position work in a research laboratory?

If yes, are select agents used in this laboratory?

Pay Basis
Semi-Monthly (Non-Exempt)

Job Type
Full Time

Texas Tech University HSC - Amarillo

Work Location

Zip Code

Job Open Date

Job Close Date

Special Instructions to Applicants

Physical Demands

Salary Grade

Hourly Pay Range

Monthly Pay Range

Internal Candidates Only?

Internal Cand Open Date

Internal Cand Closing Date

EEO Statement:
The entities of the Texas Tech University System are Equal Opportunity Employers and employ without regard to sex, race, color, national origin, religion, age, disability, genetic information, status as a disabled or Vietnam era veteran, or other protected classes.

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