Patron Services Assistant
Grant Park Music Festival in Millennium Park - Chicago, IL

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The Grant Park Orchestral Association in Chicago, Illinois seeks a full-time Patron Services Assistant at the Grant Park Music Festival (GPMF) for the 2013 Season. This position reports to the Director of Marketing and Media Relations. The Patron Services Assistant provides key support to the Membership and Marketing departments.

KEY DUTIES
-- Process patron orders and requests by phone and email; respond to patrons inquiries
-- Assist with the maintenance and updating of the Festival’s database
-- Assist with set-up and takedown of materials for rehearsals and concerts
-- Assist with box office functions at concerts; provide assistance with audience surveys, sales and marketing efforts
-- Perform routine clerical duties: type, file, mail, answer the telephone, and write correspondence

COMPENSATION/SCHEDULE
-- $9.00/hour; this position is non-exempt. Nights and weekends are required.
-- Position Start Date: May 6, 2013

THE ORGANIZATION
Each summer, the Grant Park Music Festival presents 10 weeks of concerts rich in both traditional classical fare and rarely heard orchestral and choral pieces, free to all of Chicago in Millennium Park’s exquisite Jay Pritzker Pavilion. Conceived in 1935 as a way to bolster Chicagoans during the Great Depression, GPMF now presents its classical music concert series to approximately 340,000 visitors annually. Another 1 million listeners enjoy the concerts via radio broadcast. The Grant Park Orchestral Association is governed by a 26-member Board of Directors and has a 2013 operating budget of $5.1 million.

For more information on the Grant Park Music Festival, please visit our website: gpmf.org.

Mandatory Job Qualifications MINIMUM CANDIDATE QUALIFICATIONS/REQUIREMENTS
-- Three years or more of college-level education completed or two years of professional experience in related field
-- Customer service experience and/or other high-public-contact work
-- Ability to work efficiently and effectively in a fast-paced environment; demonstrated communication skills; ability to handle challenging situations with grace, diplomacy and professionalism
-- Proficiency in Microsoft Office applications and basic computer tasks
-- Ability to lift and carry up to 40 lbs; ability to work outdoors and possibly in inclement weather
-- Must be available May through August

Desired Qualifications DESIRED CANDIDATE QUALIFICATIONS
-- Experience using Tessitura Software
-- Experience in performing arts, tourism and/or special events industries
-- Knowledge of classical music repertoire

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