TouchNet is hiring a Payment Operations Administrator to manage day-to-day operations of our new and growing transaction processing services. This individual is expected to take a hands-on approach to the day-to-day management of all processing activity, including ensuring the accuracy and timeliness of the delivery of daily ACH files, internal and external reporting, and customer support. In addition, the Payment Operations Administrator is responsible for establishing policies and procedures necessary to support all of TouchNet’ s payment processing services (Check, Debit, Credit, and Foreign Exchange). Will work in conjunction with product development to define software automation opportunities, and provide technical expertise where needed in support of sales opportunities.
Key Responsibilities :
Monitors work flow within the department to ensure that all deadlines are met and utilizes resources effectively
Supports all Transaction Services customers and ensures that all daily and periodic customer files are received and processed on schedule
Ensures all processing requirements are met, jobs are requested and run on a timely basis
Defines and audits internal and external procedures/regulatory requirements
Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency
Assists in the development of policies and procedures in compliance with federal regulations and payment industry standards such as PCI and NACHA
Reports statistical information transaction volumes and dollar amounts
Researches and solves customer related, bank and interdepartmental problems that arise related to Transaction Services
Maintains an awareness of trends and new developments related to services offered through trade journals and attendance at related seminars
Bachelor’s Degree preferred
Minimum 5 years of ACH operations, payment card operations and/or financial controls
AAP certification preferred
TouchNet Information Systems, Inc. is a privately held company headquartered in suburban Kansas City. Incorporated in 1989, TouchNet is...