*** 12 PM - 8 PM Shift *** Monday - Friday ***
LocalEdge is currently seeking a Payment Processing Clerk to provide support to our Finance team by serving as a source of contact for various invoicing and payment issues. The individual in this role will accept payments from Sales representatives (or clients) who will be calling in payments during this time, or to address any payment/invoicing questions from our client base. The incumbent will process these transactions using our ClearTran payment processing system, schedule recurring payments, handle fee rejections and ensure that company policies are met. Successful candidate will also be cross-trained in credit policy and perform control reporting for the business for review by senior management.
Receives and processes payment calls from field sales reps. Reviews and responds to billing/payment inquiries from clients and internal stakeholders. Ensures compliance with company, industry, regulatory safety, standards, and protocols for payment processing. Processes and maintains accurate log of client payment and performs account reconciliation. Reviews and assists in the resolution of declined or reversed payments. Recommends service enhancements and value-added opportunities. Implements internal controls to assure quality and effective service delivery.
High school graduate or equivalent. Two year business degree preferred. Must have a minimum of three years of finance or customer service experience. Must be flexible to work in a dynamic environment. Strong customer service, conflict management, and negotiation skills are key to this position. Must have good written and verbal communication skills.
Strong Microsoft Office skills including Excel and Word are required. Must be able to identify and diagnosis issues to ensure achievement of goals. This position requires a hgh degree of organizational skills to work across multiple functional departments to achieve goals. Must have a valid driver’s license and reliable transportation.
Periodic overtime may be required.
We are proud to be an EOE employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
LocalEdge, Inc. - 15 months ago