This position can be located in Cincinnati, OH or Jacksonville, FL
NO RELOCATION BENEFITS OFFERED
NorthgateArinso is currently seeking a
. This position will provide support for client payroll processing and data reconciliation. The incumbent will analyze; research; validate and correct payroll issues client employees on a weekly basis. The Associate will be responsible for correction and resolution of all data generated fatal errors that would prevent client's employees from receiving proper payments. The incumbent will monitor and escalate all systems related errors that would jeopardize delivery of accurate payroll data from HRIS system.
Principal Duties and Responsibilities:
Responds to customer inquiries regarding payroll and tax information as relates to payroll processing.
Processes off-cycle checks based on payroll calendar, post-payroll activities and run necessary reports based on client needs. Identify and assist in resolution of off-cycle errors.
Process full-cycle payroll based on payroll calendar and post-payroll activities, including administration of payroll data, identification and resolution of payroll results errors, and validation of all payroll reports.
Process all payroll output transmissions (e.g., ACH, ADP, positive pay, credit union, expat/impat)
Process off cycle requests from AMO on a weekly basis. (i.e. NAMC, YANA, etc.)
Ongoing update of process documentation and checklists for process improvements.
Cross train for all clients, having working knowledge of processing payroll runs using payroll checklist, maintenance of all documentation relating to all clients, and off cycle processing.
Assist client financial personnel by providing payroll-funding information and in reconciliation of payroll bank accounts by researching outstanding items.
Responds to issues in call tracking/case system relating to payroll processing and determines the most effective method for resolution. Creates, resolves and closes all tickets, daily.
Interaction with banking institution personnel as it relates to ACH files, positive pay, stop payments, etc.
Identify and resolve G/L posting errors.
Interact with high-level client personnel to meet customer needs.
Proactively communicate issues affecting payroll end-results to appropriate client and BPO personnel, as issues arise.
Transfer knowledge within Operations to all team members when new information is provided related to client-specific needs.
Assume certain responsibilities from AMO, as required.
Responsible for processing of stock files.
Work under strict deadlines in order to meet contract deliverables.
Responsible for the transmission and reconciliation of all relocation and local payroll related data.
Responsible for research and coordination of documentation of all procedures keeping up to date on new updates to the client’s payroll system and changes within the payroll profession for future best practices.
Responsible for off cycle manual check set up, printing, and mailing.
Other duties as assigned.
Coordinates with the Legal Department and outside claims from Agencies for fraudulent checks
Responsible for the procedures and responses to wage claims from regulatory unemployment agencies and other requests for wage information.
Responsible for deceased employee’s last pay issues, coordinating with the Accounts Payable department, remitting the funds to the legally required estates in a timely manner.
Responsible for analyzing employee outstanding balances owed and makes notifications to individuals, coordinates with the Legal Department, any applicable adjustments as deductions from pay.
Coordinate with accounting regarding state escheated funds, reissuing to applicable individuals, when/if necessary (US only)
Other specialization or certificate
(preferred American Payroll Association)
1-3 years of full cycle payroll processing experience
Exposure to HRIS databases (e.g., PeopleSoft,
Basic knowledge of tax processing and reporting
System literate in SAP, PeopleSoft or a similar HRIS system
Ability to work with figures and reconcile data
Computer literate. Ability to comfortably perform within windows application environment, create spreadsheets and work with formulas within a spreadsheet, Word documents and PowerPoint presentations
Ability to follow oral and written directions, focus on detail and accuracy in a repetitive, process disciplined environment
Interpersonal skills. Ability to work independently and as part of a team
Ability to quickly adapt to the variable environment of a start-up or rapidly growing organization
Basic knowledge of benefits as relates to plan types, associated wage types, and payroll output.
Critical thinking skills
Ability to process a high volume of detailed work in a short timeframe.
Ability to communicate effectively with high-level client contacts.
Strong oral and written communication.
Ability to multi-task
Experience with client management and resolving escalated employee or client issues.