Requisition #: 53091
Job Title: Payroll Service Representative
Country: United States
Employment Status: Full Time
At ADP we are always in the market for the right talent. Our Customer Service teams are building their business and that means we might have just the opportunity you are looking for - and we want to talk to you about it.
The job description below is for the types of jobs we are hiring for. If this sounds like something you are interested in, please apply and let's get the conversation started!
ADP TotalSource is the nation's largest and most innovative HR outsourcing firms providing both a Professional Employer Organization (PEO) and Administrative Services Organization (ASO) model. We provide small and mid-sized businesses with an integrated suite of services including HR administration, compliance management, safety and risk management, payroll and tax administration and employee benefits.
With more than $889 million in revenues and a current annual growth rate of over 20%, ovide a dynamic work environment and great personal growth opportunities. ADP TotalSource is part of the Employer Services division of Automatic Data Processing (NYSE: ADP), which has more than $7 billion in revenues and 570,000 clients worldwide and is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. "
Services client base of small to mid- complex clients regarding specific product questions/problems. Provide on-going resolution and product support for assigned clients Responsible for accurate payroll processing for client base and ensuring that client utilizing appropriate processing procedures and compliance regulations. Maintains performance metrics and survey targets for quality delivery.
Knowledge of Autopay functionality. Knowledge of product offerings. Understanding of co-employment relationship. Manage assigned client base. Provide some informal mentoring for payroll team. Review of year-end check list with clients as needed. Take on projects at year end as needed. Data input, new hires, terminations, maintenance for complete accurate client payroll. Audit payroll input and system generated output reports. Contact clients regarding status of all WSEs not being paid on a payroll. Maintain client processing schedules for accuracy and timely payroll processing. Communicate any data necessary for HR, Benefits, WGPS and 401K. Maintains client special instruction manuals. Maintain client files and imaging needs Ensure timely submission of WSE data by client. Verification of I9. Process payroll information and servicing clients for payroll team. Monitor clarify queue.Understand concept of pay dates and their relationship to quarter processing.
Understand tax concepts (taxable wages, taxes and pretax deductions). Understanding of Garnishment and deduction concepts. Knowledge of TotalSource e-products. Identify and resolve client issues. Place calls to client base in order to maintain quality standards. Accurate and timely performance contributes to the success and delivery of product to the client. Financial errors should be easily detected; however, corrections could delay delivery of the product and impact to the region will be costly. Works with General Supervision.
(Experience, Skills, Academic)
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength
- Bachelor's degree preferred or equivalent in education and/or work experience
- CPP preferred
- 1-2 years as a TotalSource PSR, or equivalent in a payroll, HR/benefits, accounting and client service capacity with proven proficiency in basic systems problem resolution though effective interface and communication
- Ability to solve practical problems and data with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form
- Ability to manage time and priorities client issues as required
- Microsoft Office Suite including Excel, Word, etc.
- 2-4 yr. work experience in customer service related field
All Locations: United States, Miami, FL
Job Category: Client Service
Area of Interest: Support/Data Processing & System Svcs
Automatic Data Processing, Inc. (ADP) is engaged in providing business outsourcing solutions. ADP offers a range of human resource (HR),...