Job Title: Pension Benefit Administrator Job ID: 71417 Location: Georgia Full/Part Time: Full-Time Regular/Temporary: Regular Job Location
Alpharetta, GA Job Description
Summary of Responsibilities:
Complete daily interactions with clients and annuitants to begin annuity payments for retiring
individuals and to stop payments to annuitants that are either deceased or to whom we are no
longer required to pay an annuity. This position is also responsible for responding to client
information/action requests as well as making annuity adjustments as needed. This position will also engage in special projects as tasked by management.
1. Ensure Annuitants receive pension start up paperwork within 20 business days of contacting
our call center. Monitor systems for pension startup requests. Review annuity contract to
verify participant eligibility and confirm available forms of annuity. Perform annuity
calculations and complete pension startup paperwork.
2. Initiate annuitant retirement payments within 20 days of receiving startup paperwork. Review
paperwork for accuracy and completeness. Update systems with annuitant selections.
3. Complete death match processing prior to monthly accounting reconciliation. Review death
match report, update systems with appropriate changes. Advise appropriate parties or
annuitants of annuity change. Review paperwork for accuracy/completeness to satisfy
requirements of individual annuity. Send paperwork on for approval.
4. Review actionable reports and take appropriate action by due date. Review report, determine
appropriate action based on type of trigger message, process transaction utilizing
appropriate systems and processes.
5. Review and approve retirement transactions within 2 business days of receipt. Review
system queue daily for approval transaction requests. Verify information is correct across all
systems and approve transaction.
6. Respond to call center requests for information or action within designated time frames.
Review call documentation and call management systems for open transactions from call
center and customers. Respond to inquiries using appropriate systems and resources.
Close out transactions in appropriate systems once completed.
7. Work on special projects as assigned by management. Identify project deliverables, create
action plan and implement. Report back to management on project status and results.
Bachelor’s degree or equivalent preferred
3+ years related work experience
Able meet multiple service standards: deadlines and content
Review and extract pertinent information from legal documents
Assess and resolve data conflicts
Strong verbal and written communication skills
Strong organizational skills: keep track of numerous files at all times
Manage multiple tasks simultaneously
Proficient in Microsoft Word, Excel and various internal systems (retirement payment systems, call
Documentation and management system, etc) and Email
Americas Region Job Category Insurance Salary Grade
28.1 Number of Openings
1 Equal Employment Opportunity MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. How To Apply For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
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