People Center Representative
MSA, The Safety Company - Township of Cranberry, PA

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Description of duties and responsibilities:

This position reports to the Supervisor, HR People Center and, under general supervision, provides customer service support to MSA employees/participants along with performing administrative tasks to support HR and benefit processes. Specific responsibilities include, but are not limited to the following:

· Act as first line of contact for resolution of all HR and benefits issues.

· Resolve or escalate issues to the subject matter expert and follow through for resolution and communication to the customer.

· Document problem details and capture comments into the Issue Tracking Database.

· Maintain SAP and related Lotus Notes databases based on changes in MSA workforce.

· Maintain benefits systems based on enrollment changes.

· Communicate with outside vendors regarding enrollment issues (including COBRA).

· Maintain various Access databases used for tracking benefit enrollments.

· Generate correspondence related to HR and benefits.

· Document current processes based on QMS standards.

· Complete additional projects and special assignments as determined by the Supervisor/Director.

Special knowledge, skills and abilities required:

· Excellent customer service focus, verbal/written communication and problem solving skills

· Strong organizational and time management skills; Ability to multi-task in high-paced environment

· Process management and analytical skills

· Proficient with Microsoft Office suite

· Team orientation


· Experience with Lotus Notes/SAP

· Working knowledge of specific benefits or HR programs

Education and experience required:

· High school diploma or equivalent


· Bachelor’s Degree.

· 1 year HR experience and/or 1 year Call Center experience.


About this company
MSA Safety Inc. is the global leader in the development, manufacture and supply of sophisticated safety products, instruments, and services...