Performance Analyst
JPMorgan Chase 8,088 reviews - Chicago, IL

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Job Description

Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE: JPM), we:

serve 21 million households with consumer banking relationships

lent $17 billion to small businesses in 2011

are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation

service 8 million mortgage and home equity loans

While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.

Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.

About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans. Customers used Chase cards to meet more than $313 billion worth of their spending needs in 2010.

Chase continues to innovate launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Paymentech Solutions, Chase is one of the leading processors of credit card payments.

Global Commercial Card

(GCC) is a high growth solutions product company within Card Services. GCC offers corporate clients high-tech, electronic and innovative solutions to streamline their purchase and payment processes. Our core products (Commercial Card and Order to Pay) include solutions for travel and entertainment, purchasing, single use, and more.

The GCC Analytics Group, which is responsible for business level reporting, metrics, scorecards, strategic initiatives and trend analyses, is in need of a high energy, self-starting Performance Analyst with expertise in Commercial Card and data management processes.

In this

Global Commercial Card Performance Analyst

role, you will be focused on supporting the reporting needs of the Airplus Partnership. JP Morgan Chase and Airplus International have formed a strategic partnership which will provide corporations and their employees with integrated expense management solutions that deliver local expertise with worldwide reach. The comprehensive offering will provide leading solutions to both business travelers on the road and their travel managers at home.

You will be called upon to perform numerous responsibilities, including the following:

Use SQL, MS Access, and MS Excel to import, arrange, manage, analyze, interpret and report facts and trends to management in order to make sound business decisions.

Work with multiple tools and data resources (e.g., CCDW, CPII, CustTrax, WCP, etc.) in order to aid the business with both strategic and tactical decision making.

Build models using SQL, MS Access, and MS Excel to assist in the automation of various reporting and data management functions.

Experience with SAS, Business Objects, Cognos, or Visual Basic is a strong plus.

Using tools developed in this role, the analyst will assist management with strategic initiatives as well as execute tactical assignments as matters arise. Additionally, you will act as the liaison between other business aligned Analysts, in order to leverage best practices and benefit from other data management resources within GCC Analytics. Finally, this position will assist in the development of performance measurements and quality reporting that will satisfy various business needs of the Airplus product.


The successful candidate will have a working knowledge of the GCC products, with emphasis on Commercial Card and will possess superior skills in building positive business partnerships, analyzing data and communicating results. Additionally, advanced MS Excel and MS Access skills are required with SQL experience preferred. Specific qualifications include, but are not limited to the following:

Bachelor's degree in Finance, Accounting or Business Management preferred

3 to 5 years experience in commercial card

Advanced MS Excel and MS Access database skills

Experience with SQL programming preferred

Experience with SAS, Business Objects, or Visual Basic would be a strong plus

Working knowledge of management reporting tools

Strong business analysis and operations management skills

Strategic thinking, problem solving and time management skills

Excellent communication skills - both written and verbal

Self motivated with the ability to effectively prioritize multiple priorities

Ability to lead small projects, possess intellectual curiosity, and be able to independently identify financial issues and partner with appropriate groups for resolution

Highly organized as well as detailed and deadline oriented

Ability to see bigger picture while understanding the detail

Willingness to contribute in a team environment

Proven understanding of the Bank's systems, policies and processes.

High energy with the ability to adapt to fast paced and changing environment

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V




Primary Location

US-IL-Chicago-300 South Riverside / 10574

Other Locations

US-IL-Elgin-Chase Card Services/Insurance / 10738


Card Services



Job Type



Day Job

Employee Status




Corporate Brand


About this company
8,088 reviews
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...