Performance Improvement Manager
Norwalk Hospital - Norwalk, CT

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The Primary function of the Performance Improvement Manager is to manage Lean and other organizational performance improvement initiatives. Under the direction and supervision of the Director of Performance Improvement, the Performance Improvement Manager:
  • Leads and/or participates in organizational or cross-departmental Value Stream Mapping and/or Rapid Improvement events
  • Facilitates cross-departmental changes, developing strategies to create measures for meaningful improvements
  • Serves as an organizational resource for the education and facilitation of Lean principles and initiatives for employees and physicians
  • Effectively organizes, coordinates and conducts follow up on improvement events
  • Meets with Physician leaders to establish departmental needs, discuss monitoring/measurement of target metrics
  • Trains and coaches others both within the performance improvement department and throughout the organization in Lean principles and workshop leadership
  • Prepares and presents clear, precise and clinically accurate summaries of findings to Executives during meetings and Tier One reporting

Job Requirements:
  • Bachelor's degree required
  • Master's Degree in Healthcare, Business, Public Health or Healthcare Services preferred
  • A minimum ten (10) years of healthcare or related experience preferred
  • Previous process improvement experience a plus
  • Strong facilitation, interpersonal, team building, project management, and conflict resolution skills
  • Superior communication and analytical skills
  • Comfortable interacting with all levels of management
  • Microsoft Office Suite, including strong Excel skills

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