Hennepin County Medical Center (HCMC) offers employment opportunities in a variety of settings, including our downtown Minneapolis hospital and clinics, and neighborhood clinics throughout the metro area. We are committed to creating a culturally competent and inclusive work and care environment for patients, families, and staff, and we encourage interested applicants with bilingual and bicultural skills to apply for positions at HCMC.
Serve as a change agent for the organization by managing HCMC’s Performance Improvement initiatives, including project scope definition, cross-functional resource allocation, timelines and reporting. This position works directly with the Performance Excellence Manager and collaborates with assigned area staff and leadership to identify barriers and develop tactical plans to address.
Bachelor’s degree in Business, Healthcare Administration, Finance, or Clinical
3+ years of experience with process improvement/project management in
hospital and/or ambulatory care delivery including financial processes
Or an approved equivalent combination of education and experience.
Working knowledge of Lean, Six Sigma, PDSA, and other process improvement
methodologies and tools, change management and creative problem-solving
with an ongoing desire to learn.
System thinking and understanding of the interdependencies across functional
departments and clinical service lines.
Ability to analyze, distill and display data and draw conclusions.
Flexibility, responsiveness and ability to engender trust at all levels.
Team building skills.
Attention to detail and deadlines.
Strong written and verbal communication skills.
Master’s degree in Business, Healthcare Administration, Finance, or Clinical
Work in collaboration with Department Manager/Director to identify, prioritize, plan, and execute improvement projects in assigned area.
Develop cross-functional performance improvement project plans in response to observed workflow issues and problems identified by organizational leadership and/or frontline staff.
Lead project teams in completing assigned projects within established timelines.
Translate project objectives and improvement plans in a meaningful way to foster diverse crossfunctional team members’ understanding and support.
Develop and educate others on use of project tracking tools for stakeholder reporting and monitoring sustainment of successful changes.
Manage and respond to changing priorities, staff readiness and leadership directives adjusting project plans as needed to continue progress toward objectives.
Continuously improve knowledge and application of process improvement and change management tools through best practice research and coordination with Lean event and other PI initiatives across the organization.
Participate in assessment of improvement opportunities and selection of projects.
Advance organizational learning by using and teaching others to use Lean tools and techniques, PDSA, change management and other process improvement methods/practices.
Concurrently manage multiple initiatives and timelines, from process redesign to incremental phased improvement.
Promote best practice sharing and cross participation within the organization.
You've made the right choice in considering Hennepin County Medical Center for your employment! HCMC offers a wealth of opportunities for our ever-changing population and is a place you'll feel challenged, rewarded, and appreciated. We are dedicated to providing Equal Employment Opportunities for both current and future employees, who want to make an impact in our patients' lives. Thanks for choosing HCMC!
HCMC has the following Success Factors that apply to all our employees to ensure competency. They are: exhibits accountability, demonstrates ethics and trustworthiness, delivers customer service, embraces differences, uses resources wisely, communicates clearly, builds and strengthens relationships, champions change and seeks continuous growth. Employees must be able to demonstrate competency in these areas.
Please Note: external applicants selected for an interview with Hennepin County Medical Center must provide data for a Criminal Background Study. Offers of employment from Hennepin County Medical Center are conditional and contingent upon successful clearance of all background studies.
Hennepin County Medical Center - 19 months ago
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