Performance Improvement and Program Management Director
Sungard AS - Philadelphia, PA

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  • Able to effectively contract with project sponsors and business executives for outcomes, resources and feedback on end to end business problems.
  • Designs and leads large programs with multiple interdependent projects.
  • Designs & facilitates large group meetings & workshops to bring leaders to a common understanding & to secure commitment for program execution.
  • Navigates politically charged circumstances, and guides executives to select solutions.
  • Train and coach others on the appropriate design and conduct of Kaizens, meetings & workshops.
  • Baselines end to end process or department / site performance to identify the improvement opportunities to achieve organizational goals.
  • Coach and mentor business leaders on the proper application of CI tools & techniques.
  • Consolidates or moves end to end process work to meet customer and business requirements.
  • Trains and coaches others on building effective teams, and the appropriate application of project management methods & tools.


• Demonstrated history of leading large business programs with multiple interdependent projects.

• Expert on meeting facilitation tools and techniques, with significant team facilitation history around focused outcome oriented workshops; ie.,Kaizen, Work Out, Blitz…

• Expert in one or more areas

o application of DMAIC tools - deep understanding of advanced CI tools and techniques - able to design and deliver CI training.

o advanced project management tools and techniques as outlined in the PMBOK.

o application of High Performance Work team concepts and tools.

• Understands and uses Microsoft project, excel, PowerPoint, Visio and Minitab.

• BS in Industrial Engineering, Business or related field

Preferred Requirements:
  • Experience in services and/or IT organization and understanding of technology and work processes associated with disaster recovery, recovery services, business continuity, etc. in a technology vendor agnostic environment
  • At least 10 years of total experience including at least 3 years of people management experience.
  • Certified MBB or Lean Sensi from a recognized program.
  • Organizational change management consulting experience.
  • experience.

About this company
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SunGard Availability Services provides IT Operations support to IT departments that need to ensure business viability by keeping mission...