Performance Improvement and Program Management Lead
Sungard AS - Philadelphia, PA

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  • Leads a major program work stream of an end to end process improvement effort or a New Product Development program.
  • Designs & facilitates medium - large (10+) group meetings & workshops around advanced topics.
  • Able to effectively contract with project sponsor for outcomes, resources and feedback on complex problems.
  • Engages in straight talk with project leaders to surface program level risks, and escalates to organizational leaders for their support of mitigating actions.
  • Designs and leads standard Kaizen workshops to achieve specific outcomes
  • Able to baseline process performance to identify the improvement opportunities needed to achieve organizational goals
  • Coach and mentor others on how to deduce process complexity & variability, and design new processes.
  • Assesses team effectiveness and develops improvement strategies
  • Develop & implement processes and techniques designed to engage employees in accelerating improvement plans.

  • Demonstrated history of leading major business programs or end to end process improvement efforts.
  • Expert on meeting facilitation tools and techniques, with significant team facilitation history around focused outcome oriented workshops; ie.,Kaizen, Work Out, Blitz…
  • Solid understanding of advanced project management tools and techniques as outlined in the PMBOK.
  • Solid understanding around the application of High Performance Work team concepts and tools.
  • Understands and uses Microsoft project, excel, PowerPoint, Visio and Minitab.
  • BS in Industrial Engineering, Business or related field
  • Experience in services and/or IT organization and understanding of technology and work processes associated with disaster recovery, recovery services, business continuity , etc. in a technology vendor agnostic environment.
  • At least 5-7 years of operations, IT performance improvement or project management experience, with at least four years of experience in the development, launch and support of new products / services.
  • Certified Six Sigma Black Belt (CSSBB); or Certified Six Sigma Greenbelt (CSSGB) ; or Lean Expert from a recognized program.
  • Organizational change management consulting experience.

About this company
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SunGard Availability Services provides IT Operations support to IT departments that need to ensure business viability by keeping mission...