Performance Metrics Analyst
ManTech Int'l Corp. - Hanover, MD

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What this Position will Offer You?
Be a part of an exciting team that supports the Intelligence Community in bringing cutting edge solutions to analysts.
You will be offered development growth as well as the opportunity to support challenging programs and utilize your skills in meeting requirements within a highly diversified customer arena.
General Responsibilities : Analyzes factors and components of systems to recommend and institute changes to increase efficiency. Plan studies of work problems and procedures, such as organizational changes, communication, information flow, integrated production methods, or cost analysis. Recommends improvements of modifications in sequence of operations, equipment utilization and related matters. Examines and analyzes current and contemplated operations for developing, defining, and coordinating user requirements which will satisfy the total program need. Translates user requirements into system specifications, configuration management plans, life cycle management documentation, and integrated logistics support plans and related operational summaries. Writes specifications manuals and user documentation for client or user personnel. Gathers information from users, defines work problems, and designs a system and procedures to resolve problems. May supervise and provide technical direction to lower level Functional Analyst.
Specific Responsibilities : Conducts trend analysis on metrics to determine if hidden problems exist within IT services or components. Accurately presents data to support improvement in processes and procedures. Produces performance based metrics based on ITILĀ® recommended measurements. Collects, analyzes, and documents customer requirements. Researches sources for the statistical data or creates new sources for data collection. Generates and validates goals and objectives for mission. Generates quarterly reports detailing progress toward meeting goals and objectives.
Desired IT Training and Certifications : ITILĀ® v3 Foundations Certification and HP Service Manager 7.11 End-User Training.

Qualifications
Requires Bachelor's Degree in related field or equivalent experience and five to seven years of related experience.

Degrees
Equivalent Experience/Education
Bachelor's Degree

Years of Experience
08-10 years w/High School Diploma
05-07 years w/Bachelors Degree

Position Type
FT

Date Required
15-Dec-2012

ManTech Int'l Corp. - 19 months ago - save job - block
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