Provides clerical support to a one-stop permit application center advising customers on appropriate licenses or permits needed, procedures to obtain them and associated fees.
Work involves clerical duties of substantial variety and complexity. Work of this class may involve processing transactional documents, the interpretation of City ordinances and administrative procedures, determination and accounting of fees to be collected, customer service and the preparation of correspondence and reports. Work involves acquiring and applying, on a daily basis, a substantial set of procedures, fee schedules, and permit requirements. Experienced incumbents in this classification may provide technical advice, training, or work direction to other less experienced incumbents. Supervision is received through established guidelines and periodic inspection from the PAC Coordinator and Senior Permit Specialist. Full supervision is not a requirement of this classification, nor is this classification privy on an on-going basis to collective bargaining issues.
The work of this classification is distinguished from general clerical/secretarial classifications by the complexity of City-wide knowledge required to issue a variety of permits, licenses, etc., and appropriately apply them to a number of circumstances with accuracy and efficiency. The work is distinguished from Sr. Permit Specialist classification by the absence of on-going responsibilities of work coordination, scheduling and problem resolution required of a lead worker.
ESSENTIAL JOB FUNCTIONS
The listed job functions are illustrative of the classification level and not intended to list all duties typically assigned to this classification. Employees may do all or some of the listed duties, or other related duties.
Services a variety of customer requests by determining nature of requests, the procedures that need to be followed by the customer and what documents and fees need to be submitted in order to complete the request.
Forwards information to other agencies as needed.
Enters accurate information into computer systems.
Collect fees, makes change, issues receipts, and permits or licenses.
Corresponds with customers concerning necessary procedures, fees, delinquencies, and/or renewals of licenses or permits, obtains and collates related information for mailing or forwarding on to customers.
Prepares documents for mailing or pick-up. Processes documents related to licenses and permits.
Calculates figures, accounts for cash and issues receipts. Enters accurate data and statistical information into computer records.
Prepares report information on the activity of the Center. Answers PAC telephones and communicates by radio with field personnel.
Responds to inquiries from other City departments, businesses and government agencies.
Performs other related work as required.
Graduation from high school supplemented by courses in cash accounting or customer service, and two years experience in customer service work; or any equivalent combination of experience and training which provides the following knowledges, skills, and abilities:
Considerable knowledge of business english, spelling, punctuation and arithmetic and of modern office practices and procedures.
Knowledge of building construction or permit/license transactions is desirable.
Considerable skill in the operation of modern office and communication equipment including personal computers, calculators, keyboards, and two-way radio.
Considerable skill in the receipt and accounting of cash transactions, and associated arithmetic computations such as addition, subtraction, multiplication, percentages and division.
Skill in reading and interpreting regulations.
Skill in composing a variety of correspondence and reports.
Skill in reading and interpreting building plans is desirable.
Considerable ability to establish and maintain good working relationships with other employees and the public, often in hostile or confrontive situations.
Considerable ability to acquire a high degree of familiarity with local and State codes, ordinances and regulations.
Considerable ability to determine which regulations govern a transaction and to properly apply and interpret the appropriate regulations in a situation.
Considerable ability to manage interruptions and changing priorities.
Ability to process technical transactions through a series of steps quickly and accurately.
Work is performed within an office setting with counter work involving changing positions on an on-going basis.
Work is performed within an office environment.
Positions involve light physical work, including walking, standing, stooping, occasional carrying and lifting lightweight materials. May occasionally lift up to 50 pounds.
Regular focus on a computer screen; requires visual acuity and depth perception to recognize words and numbers; hand/eye coordination to use a computer keyboard and common office equipment.
Daily sitting for prolonged periods.
Requires speaking and hearing ability sufficient to hear over the phone, carry on conversations, and participate in meetings.
The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties or roles performed by personnel so classified. It is as well intended to be compliant with the Americans with Disabilities Act.
If you are interested in this opportunity, please submit the online application, and complete the supplemental questionnaire by the closing date of this announcement. The application materials will be reviewed for the job requirements. The best qualified candidates will be invited to an interview and skills test. The application screening and interview will be evaluated for appropriate experience and evidence of the stated position requirements. Qualified applicants who are bilingual in English/Spanish or American Sign Language are encouraged to apply
: Please complete the on-line Application and submit electronically by the close date at www.cityofsalem.net/Jobs. Applications must be received by the Human Resources Department by 11:59 p.m. on the closing date. You will receive an email confirmation of your submitted electronic application. The City cannot be responsible for material that is illegible or missing as a result of transmitting or which may be lost through the mail.
All newly selected finalists for City employment are subject to a criminal background check and may be subject to testing for drugs.
Equal Opportunity Employer
Women, Minorities and Disabled individuals are encouraged to apply. ADA accommodations will be provided upon request. TTD/TTY 503-588-6009
This announcement is not an implied contract and may be modified or revoked without notice.