Personal Banker
Capitol Bancorp Limited - Lee's Summit, MO

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Summit Bank of Kansas City

, located in Lee's Summit, MO , is currently looking to fill the position of Personal Banker . This position will be responsible for providing a high quality of customer service while performing a wide variety of services such as opening new deposit accounts, assisting customers with questions, changes, or concerns regarding new or existing accounts. The qualified candidate for this position will also cross-sell various bank products and may perform teller functions.

Responsibilities:

  • Represents the Bank to customers in a courteous and professional manner. Provides prompt, efficient and accurate service in processing requests and transactions.
  • Opens a variety of business and consumer accounts after determining the customer’s needs. Explains various account and ownership options, providing the counseling necessary to meet the stated needs and obtaining the required information.
  • May contact current and potential Bank customers to promote new business by mail, phone or in person to meet specific goals as outlined to expand Bank services.
  • May perform teller functions, such as processing deposits, withdrawals, loan payments, travelers checks, stop payments, selling cashiers checks and money orders and processing account holds.
  • Completes a variety of reports related to banking transactions.
  • Resolves a variety of customer complaints and inquiries; maintains contact with customer through telephone or written communication, as required.
  • May perform related duties as assigned or as the situation dictates.

    OTHER DUTIES AND RESPONSIBILITIES
  • Prepares correspondence to customers using knowledge of Bank products and Bank policy.
  • Processes documents pertaining to incoming and outgoing wires.


  • Skills/Equipment

  • A high level of customer service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively to current and potential customers.
  • A thorough knowledge of all Bank services.
  • Ability to operate an information terminal and other standard office equipment, including knowledge of Microsoft Word.


  • Qualifications:
    • Comply with all requirements, policies and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position. Additionally, required to complete all required compliance and regulatory training, not limited to BSA. Managers are responsible to ensure staff/departmental attendance.
    • This position may meet the definition of a Mortgage Loan Originator (MLO) as defined by the SAFE Act regulation. If incumbent meets said definition they agree to comply with all required rules and regulations, including those responsibilities required by the SAFE Act, which may include obtaining a Unique Identifier.
    • Experience in a cross sell environment.
    • One to three years banking experience, plus training in customer service skills preferred.

    Capitol Bancorp Limited is an EEO/AA employer, M/F/D/V. This company maintains a drug-free workplace and conducts pre-employment substance abuse testing.