This hourly (non-exempt) position is responsible for presenting our products and services to both prospective and current customers while maintaining a high level of customer service.
DUTIES & RESPONSIBILITIES:
Daily tasks include but are not limited to:
Educate new and existing customers about the features and benefits of First American Bank personal banking products.
Open new accounts including business accounts, IRAs and HSAs.
Close accounts, perform account maintenance, order checks and issue ATM cards.
Take loan applications and close loans.
Assist in branch sales initiatives including cross selling other bank products to new/existing customers in person or on the telephone.
Will participate in customer service and product based specialized telephone queues and staffing of the Teller Department.
High School degree or equivalent.
College degree in business or related field a plus.
One to three years of personal banking or customer service experience preferred.
Previous Teller experience a plus.
Proven track record of sales experience.
Good figure aptitude and previous experience with online banking systems preferred.
Good communication skills that allow the individual to effectively interact with both customers and co-workers.
Experience with word processing and spreadsheets.
Assist other branches in close proximity when staffing levels necessitate.
Professional appearance and dress required for this highly visible customer service position.
Travel to meetings, training and seminars as scheduled.
Branch locations are open for business 6 days each week, Monday through Saturday. Scheduling may vary. Must be available to work all hours of branch operation.
This position requires the individual to take loan applications and close loans which may require the employee to register with the Nationwide Mortgage Licensing System & Registry (NMLS) in order to comply with the federal Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). Registration may consist of submission of personal information such as home address, social security number, gender, date and place of birth, employment history, among other things. Registration also requires employees to submit fingerprints and submit to a criminal background check. Renewal of the registration requirements may be required periodically throughout the term of the employment.