Personal Banker
Industrial Bank 19 reviews - Forestville, MD

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The Customer Service Associate is responsible for providing courteous, professional and quality service to our customers and branch personnel. The incumbent is responsible for providing account balances, check and deposit information to customers, changing addresses and setting up stop payment requests when received by mail or fax with authorized signature. The incumbent places holds on large dollar returns, sent via the fed line or notifications systems and will also examine the daily Tele-Banc transfer report to eliminate any losses. The incumbent will retrieve messages from the automated Tele-Banc message mailbox daily, and respond to customer’s inquiry in a timely manner. Also, must comply with meeting compliance and audit requirements.

Required Skills Must have strong communication and interpersonal skills. Knowledgeable of bank's services, products, policies and operating systems. Proficient in Microsoft Office, Windows operating systems.



    About this company
    19 reviews
    IBW Financial is the holding company for Industrial Bank, one of the largest minority-owned banks in the US. Catering to...