Personal Banker
National Bank of Kansas City - Overland Park, KS

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National Bank Of Kansas City is looking for an experienced Personal Banker at our Overland Park Branch. We offer excellent compensation and a competitive benefits package. Applicant must meet qualifications to be considered for the position. A background screening including credit check will be required of the final candidate. Applicant must apply online at http://www.bankofkc.com/careers.aspx. EOE M/F/D/V

Summary Description

Provides excellent customer service ensuring best level of service is utilized with every customer and/or prospective customer interaction. Ensures all bank policies and procedures are followed for all duties related to branch operations and sales. In addition to performing teller functions this position performs a variety of duties with priority being promoting and selling the banks products and services, building relationships by offering a wide variety of products and by identifying and pursuing cross-sell opportunities while providing exceptional customer service.

Duties and Responsibilities

Processes daily transactions for customers and maintains accurate records.

Actively sells, cross-sells and refers bank products and services to meet weekly sales goals

Ensures that the highest levels of customer service are provided.

Balances cash drawer and prepares settlement of teller cash and proof transactions.

Opens and processes new deposit accounts and relationships.

Actively identifies customer s current and future financial needs.

Generates referrals, actively engages in achieving both branch and individual sales goals.

Ensures all bank policies and procedures are followed for all duties related to branch operations and sales.

Researches and resolves problems and responds to customer inquiries.

Follows all applicable laws and regulations.

Performs other duties and projects as assigned.

Knowledge Requirements

High School Diploma or equivalent

1 year bank teller experience

1-2 years of new account opening experience preferred

Knowledge of retail products / services and bank regulations / compliance, preferred

Strong knowledge of sales techniques

Strong knowledge of Microsoft Office applications

Skill Requirements

Excellent customer service skills

Strong sales orientation

Ability to work in a team oriented environment moving toward common and individual goals

Ability to recognize and refer cross sell opportunities that strengthen client / bank relationships and to ensure operational integrity behind the teller line

Strong number orientation and accuracy with detail orientation

Ability to perform essential functions of the job with or without accommodation

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