Personal Computer Support NC50933017
Serco 1,167 reviews - New Mexico

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Serco Inc. is a leading provider of professional, technology and management services focused on the federal government. We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services and global experience enable us to respond with solutions that achieve outcomes with value. Headquartered in Reston, VA, Serco Inc. has approximately 9,000 employees with an annual revenue of $1.5 billion and is part of a $6.6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).

Functional Area:
Personnel & Social Services

The Defense Personnel Services Business Unit has approximately 2000 employees and operates at hundreds of locations across the United States and overseas in Korea, Japan, Italy, and Germany. We provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement.

Job Description:
The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Jo b duties require the technician to install and test personal computer s, printers, and other peripherals, configure operating system, load shrink-w rap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.-Serves as a Lead Computer Operator in the Air Force Human Resources/Multiple Personnel Functions (MPF) Program. Possesses skill-level 2 technical proficiency in managing and sustaining networks and automated personnel systems that support MPF operations across the installation. May serve as Information Systems Security Officer (ISSO) for the MPF. Military and Civilian Personnel Systems Management: Manages the automated systems that support both the Military Personnel Section (MPS) and Civilian Personnel Section (CPS) of the MPF , including the Military Personnel Data System (MILPDS) and Modern Defense Civilian Personnel Data System (MDCPDS). Performs MDCPDS, and other Oracle-base programs administration in accordance with the AFPC Modern DCPDS CPS System Administration User Guide. System Administration and Performance: Provides system administration, security and problem solving for MILPDS. Verifies Defense Joint Military Pay Systems (DJMPS) transactions and performs MILPDS product actions. Serves as Base Administrator for the Personnel Records Display Application (PR DA) in the Automated Records Management System (ARMS). Provides system administration and problem solving for web-based MDCPDS applications (Priority Placement Program and Workers Compensation Program). Performs LAN management/client sup port administrator duties; configures new computers for initial operation, installs hardware and software, troubleshoots and repairs hardware and software defects/problems, maintains user network/email accounts, processes AFCERT updates and performs PC virus detection and eradication. Submits requirements for new user ID and password for all supported programs. Computer Security: Provides computer security by managing the computer system and all associated security programs. Modernization and Training: Provides support for modernization and t raining initiatives, including planning and implementation of MILPDS and MDCPDS at the local level. Performs user account creation and maintenance; user training, and support with respect to software and hardware installation. Provides information and informal computer-related training for all MILPDS and MDCPDS use rs. Maintains the computers and peripherals listed in the automated data processing equipment (ADPE) account, reports software problems and processes hardware or software procedural enhancements. Product Support: Processes non-routine queries, schedules automated products for military and civilian PDS application s, performs transaction register/database analysis tasks, and builds and maintains MILPDS local tables. Creates and maintains the MPS and CPS web pages. Manages and monitors inputs for MPS and CPS web pages using platform and software as determined by local Government representative. Duty location is Holloman AFB, NM

Required Skills and Experience:
~ Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary. Travel may be required. Must be a U.S. Citizen. Must be able to obtain and maintain a minimum security investigation of National Agency Check with Inquiries (NACI) or above. Previous experience in U.S. Air Force Military Human Resources is preferred. Previous advance technical training and familiarity with networking concepts in U.S. Air Force Human Resources systems is required.

Employment Type: Full time

Career Level: Mid Career

About this company
1,167 reviews
Serco employs over 100,000 people in more than 30 countries, delivering local services informed by many years of international experience...