Personal Snack Concierge (Customer Service Representative)
Naturebox - San Carlos, CA

This job posting is no longer available on Naturebox. Find similar jobs: Personal Snack Concierge jobs - Naturebox jobs

Do you love food? Are you someone who has a passion for health and wellness, and is conscious about making better food choices? Do you believe in great and friendly service? If so, we ’re looking for you!

NatureBox ( is an e-commerce subscription company that delivers healthy snacks directly to consumers. NatureBox aims to bring food discovery online and give consumers a way to buy unique, great tasting foods from a source that they can trust.

NatureBox is located near downtown San Carlos, CA (walking distance to Caltrain!) and is backed by leading venture capital firms. We are looking for a Personal Snack Concierge to join our growing Customer Experience Team.

• Provide best-in-class service and act as a main point of contact to our members
• Promptly and professionally answer customer service calls and emails in a friendly manner
• Efficiently resolve issues through our CRM tool
• Maintain friendly relationships with members of the NatureBox community
• Effectively save subscription cancellations by offering solutions that would best fit member ’s lifestyle
• Perform ad-hoc duties as needed
• Expertly describe flavor, texture, and health benefits of NatureBox snacks to our members

Experience and Requirements
• 1 year of customer service, retail or similar experience
• E-commerce experience preferred, but not required
• Knowledge of / willing to learn about health and nutrition
• Positive attitude! We love working with people who sees the positive in any given situation.
• Enthusiasm! We°re looking for someone who is enthusiastic and energetic.
• Excellent communication skills, both verbal and written
• Team player -- Our start-up provides tremendous opportunities for growth by running lean and mean. The more responsibility you take on the more you learn and grow professionally.
• A creative thinker with critical analysis and problem-solving skills, along with flexibility/adaptability and a knack for thinking on your feet will succeed in this role.
• The capacity to juggle multiple priorities effectively within a fast-paced environment is critical.
• Must have a flexible schedule between the hours of 7am to 5pm, Monday to Saturday

Naturebox - 23 months ago - save job
About this company
3 reviews