Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying its workforce (Race/Color/Gender/Religion/National Origin/Disability/Vets).
Personnel & Social Services
The Citizen & Defense Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process. The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.S. Patent and Trademark Office. We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce. The business unit also has approximately 2000 employees and operates at hundreds of locations across the United States and overseas in Korea, Japan, Italy, and Germany. We provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement.
NO RELOCATION BENEFITS AVAILABLE
The Personnel Processing Specialist will perform a variety of administrative duties in support of military personnel, from entry into the service through separation and/or death. Includes creating, reviewing, correcting, and distribution of sensitive personnel records and effects; creation and dissemination of orders; coordinating travel or moves.
May research records, policy, directives, regulations and/or other military historical documents to verify accuracy of records or determine benefits eligibility.
May give briefings or counsel members and/or their family in groups or individually.
May answer and screen telephone calls; receive and assist visitors; and schedule appointments or meetings.
Resolve routine questions and problems.
Maintain paper and computer files. Document services provided.
Required Skills and Experience:
MUST QUALIFY FOR SOFA
Requires a high school diploma or its equivalent with 0-3 years’ of experience in the field or in a related area.
Familiar with standard concepts, practices, and procedures within a particular field.
Works under general supervision and typically reports to a supervisor.
Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions.
Job assignments may require working at client site where working conditions may vary.
Travel may be required.
Employment Type: Full time
Career Level: Entry Level
Serco employs over 100,000 people in more than 30 countries, delivering local services informed by many years of international experience...