The Pharmacy Assistant provides excellent customer service in the pharmacy, including taking in prescriptions and ringing products on the register in the pharmacy. The Pharmacy Assistant assures that each customer receives the appropriate counseling from the Pharmacist and all necessary information concerning their prescriptions.
Reports to: Pharmacy Manager
Major Responsibilities and Duties Which May Be Considered Essential:
Training Required :
Cash Register Responsibilities:
- A formal 4-hour HIV/AIDS educational course is required of the Pharmacy Assistant. In addition the Director of Pharmacy Operations, Pharmacy District Managers, or the Head Pharmacist will instruct the Pharmacy Assistants in the general requirements of the position including the limitations of the functions they are to perform.
- The Pharmacy Assistant will take in refill prescriptions and tell the customer the approximate time that the refill will be ready. Pharmacy Assistants should advise the customer whether or not their prescription is refillable.
- The Pharmacy Assistant will ask the customer if they have had a previous prescription filled at their location, and if not the Pharmacy Assistant will obtain a complete patient profile noting any food or drug allergies and any known medical conditions, i.e. hypertension, diabetes, asthma, etc.
- The Pharmacy Assistant will take in new written prescriptions. Get the correct spelling of the customers name, address, telephone number, and birth date. The Pharmacy Assistant will verify the doctor’s name, office phone number and address. They will check with the customer regarding insurance plan coverage (existing, new, or changing).
- The Pharmacy Assistant will answer general customer questions dealing with store information.
- The Pharmacy Assistant will support store operations and work in the front of the store (OTC) as directed by their manager to include other duties as assigned.
Prescription Processing :
- The Pharmacy Assistant will answer the pharmacy telephone in a timely manner (usually within 3 rings) identifying the company, store location, and department.
- If a customer calls in for a refill prescription, the Pharmacy Assistant will get all the information: Patients name, phone number, RX number, and find out when they plan on picking up their prescription.
- The Pharmacy Assistant cannot take new prescriptions over the phone form a doctor or doctor’s office. After determining that the call is from a doctor with a new prescription, the Pharmacy Assistant will transfer the call to a Pharmacist. A Pharmacist is required to take these or any other calls in regards to changes to a prescription called in by a doctor’s office.
- The Pharmacy Assistant may call the doctor to obtain refills if there is no change in the prescription from the last filling. They may take the return call authorizing a refill provided there are no changes to the original prescription.
Order Processing and Maintenance:
- The Pharmacy Assistant may count and pour medications from stock bottles for individual prescriptions. This must be done under the direct supervision of a licensed Pharmacist and the accuracy of the prescription contents must be checked and initialed by a licensed Pharmacist. Only a Pharmacist or a licensed Technician may select medications from the shelf to fill the prescription. To aid in speedy workflow, Pharmacy Assistants may return stock bottles to the shelf after the Pharmacist has approved the prescription. The Pharmacy Assistant may not retrieve medications from a Baker cell unit or other automated prescription filling machines for filling prescriptions.
- Pharmacy Assistants may not reconstitute products.
- The Pharmacy Assistant may generate prescription labels for refills where there are no changes to the prescription (i.e. no change to the drug, directions, doctor or Sig). The Pharmacy Assistant may retrieve phone messages from Refill Telemanager concerning refills and generate refill labels for the Pharmacist where there are no changes to the prescription (other than those involved with the number of refills authorized). The Pharmacy Assistant may also refill faxed and e-mail prescription refills when there are no changes to the prescription. The Pharmacy Assistant must notify a pharmacist of any DUR alerts. The Pharmacy Assistant must always note who authorized the refills and how many were authorized.
- The Pharmacy Assistant may not process any new prescriptions.
- The Pharmacy Assistant creates and updates purchase orders: receives and puts away incoming orders; and acknowledges invoices.
- The Pharmacy Assistant will account for any shortage or overage from the wholesaler using appropriate procedures.
- The Pharmacy Assistant will maintain supplies for the pharmacy to include the ordering of vials, jars, bottles, RX pads, forms, tape, labels, computer paper dosage spoons, syringes, insulin and insulin syringes. This person will estimate a routine of ordering the supplies on the same day each week.
- The Pharmacy Assistant will process special orders and call customers when their order arrives.
- The Pharmacy Assistant will return-to-stock prescriptions from will-call shelf when over 14-28 days old.
- This person will adjust RX shelves to expand storage as required.
- This person will check for outdates and maintain an outdate system throughout the pharmacy.
- Prepare long lists and make appropriate transfers.
- Receive and check in transferred items.
- Process McKesson Amnesty returns and expired drug returns program (including manufacturer’s re-calls).
Physical Requirements :
- The Pharmacy Assistant will provide the basic housekeeping, including removal of trash, dusting of shelves, vacuuming and sweeping floors daily, periodically replacing and adding shelf tags.
- The Pharmacy Assistant will assure assigned work area is clean and orderly.
- Face and straighten OTC and RX drugs, as assigned.
- File third party paperwork including signature logs.
Qualifications and Skills Required:
- Regular attendance and punctuality is required.
- Constant standing with frequent walks of a short distance.
- Occasionally must be able to lift up to 20 lbs. from floor to chest. Frequently must be able to lift 1-2 lbs. from floor to 7 feet.
- Must be able to frequently bend or stoop to stock below waist level shelves and to remove merchandise. Crouching, twisting, or pivoting at the waist and kneeling or squatting to low shelves is often required.
- Frequent repetitive hand movements and fine finger manipulation to operate cash register and the Pharmacy computer.
- Constant handling and grasping of merchandise, containers, and/or cartons.
- Other duties as assigned.
- High school diploma or equivalent preferred.
- Active Pharmacy Assistant license required.
- Six months of prior retail experience preferred.
- 18 years of age or older required.
- Must demonstrate courteous and professional interpersonal communication skills towards customers, supervisors and fellow employee associates.
- Must be able to quickly and accurately perform addition, subtraction, multiplication, and division of whole numbers, decimals, fractions, percentages, and dollars.
- Must be able to read, write, speak, and comprehend conversational English.
- Must be able to work independently with minimal direction.
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