Pharmacy Services Representative
ExcelleRx Inc. - Memphis, TN

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Summary: Serve as the direct contact to hospice nurses/clients and prescribers to coordinate timely retrieval of required documentation to facilitate dispensing of CII medications(s).

Essential Duties and Responsibilities:
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Communicate prescription needs and issues related to dispensing a CII medication(s) to hospice(s) and prescriber(s).
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Coordinate access to emergent medication needs via same day access procedure.
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Monitor status of outstanding CII prescription from initial order to dispensing of order.
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Maintain accurate and precise documentation for every client / prescriber interaction
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Adhere to assigned schedule for follow-up communication with hospice partners / prescribers.
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Other duties as assigned.

Qualifications:
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Outstanding customer service and telephone skills
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Excellent verbal and written communication skills
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Strong organizational skills with attention to detail and accuracy
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Ability to prioritize a heavy workload
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Maintain confidentiality of all patient information as required by HIPPA
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Professional demeanor
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Problem-solving skills and ability to follow through on tasks assigned
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Problem-solving skills and ability to follow through on assigned tasks
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Ability to work closely with other team members and departments

Education and/or Experience:
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1 year of customer service required o

Call center preferred
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6 months of recent pharmacy technician experience preferred
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CPhT certificate preferred
Computer Skills:
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Knowledge of Microsoft Office Programs.
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General Windows-based computer skills.
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Working knowledge of internal patient database: including tracking FedEx packages, documenting and requesting orders once valid CII prescriptions are received, training provided.
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Working knowledge of Zetafax to refax prescriptions to prescribers, training provided.
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Working knowledge of Fortis for CII related issues, training provided.
Certificates, Licenses, Registrations
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CPhT preferred

Omnicare, Inc - 8 months ago - save job - block
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