Pharmacy Technician I, Grand Rapids
Diplomat Specialty Pharmacy - Grand Rapids, MI

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Summary: Responsible for assisting the Pharmacist in many aspects including filling prescriptions, customer service, counting medications, running cash registers, sending drug orders, checking in orders, and bagging prescriptions by performing the following duties.


High school diploma or general education degree (GED); one to two years related experience as a customer service representative, clerk or office assistant in the medical field; or pharmacy experience.

Certificates and Licenses:

CPhT preferred

Duties and Responsibilities include the following. Other duties may be assigned.

  • Answers inbound calls for patient refills and other general calls.
  • Answers doctor calls as requested.
  • Fills prescription's on computer and processes for adjunction inclusive Hospice Prescription.
  • Verifies prescriptions from script-pro machine.
  • Fills and maintains script-pro machine.
  • Pulls medications, counts, and fills prescriptions manually.
  • Calls doctors and insurance companies to verify prescriptions, prior authorizations, overrides, and special medications approval.
  • Transcribes prescription off voice mail as requested.
  • Assists in resolving computer problems.
  • Enters and sends drug orders as needed.
  • Sends daily drug orders via pharmacy PC as needed.
  • Prepares narcotic reports and orders as needed.
  • Prepares inventory of narcotics monthly.
  • Mails out prescriptions as needed.
  • Checks in orders on computer and stocks as needed.
  • Assists intake and outtake counters as needed.
  • Assists customers in finding over the counter items as needed.
  • Assists in compounding lab as needed for encapsulation and preparation.
  • Bags prescription as needed.
  • Cleans up counters, equipment, and trash removal as needed.
  • Cross-trains for lotto machine as needed.
  • Fills in for other pharmacy duties such as cashier and deliveries as needed.
  • Performs other duties and responsibilities as assigned.
  • Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Language Ability:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Math Ability:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills:

    To perform this job successfully, an individual should have knowledge of Microsoft products.

    Knowledge, Skills and Other Abilities:
    • Oral and written communication skills
    • Professionalism
    • Customer service skills
    • Goal oriented
    • Confidential
    • Organization skills
    • Prioritizing skills
    • Time management
    • Detail oriented
    • Multi-tasking skills
    • Team oriented
    • Independent
    • Self-motivated
    • Dependable
    • Personable
    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 35 pounds.

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