Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
I. Utilize technical skills and abilities to perform accurate venipuncture and capillary blood collection. Utilizes technical skills and abilities to accurately handle and process specimens.
v Follows laboratory procedures for specimen collection and handling.
v Correctly identifies patient and properly labels specimens.
v Correctly identifies and utilizes proper tubes, containers, transport media, and storage temperature for each test type.
v Correctly identifies proper priority for collection process.
v Follows appropriate guidelines as established by the laboratory for missed draws, recollects, or difficult sticks.
II. Utilizes job knowledge, judgment, and problem solving skills to ensure quality.
v Utilizes resources for proper collection and processing of requested tests.
v Utilizes resources to answer inquiries for test information and basic customer related issues.
v Understands and follows all safety, infection control, and OSHA Blood Borne Pathogen guidelines.
v Understands and follows all CPL Compliance policies.
v Understands and follows all HIPAA guidelines.
v Participates in departmental quality assurance programs.
v Participates in any laboratory training programs.
III. Effectively utilizes departmental resources
v Demonstrates efficiency by timely performing procedures and determining priority.
v Utilizes appropriate supplies with minimal waste.
v Operates equipment to maximize efficiency and minimize down time.
v Utilizes unstructured time constructively.
IV. Utilizes personal and professional skills to promote customer relations
v Communicates with laboratory staff and its customers to ensure quality patient care.
v Maintains and supports a service oriented relationship with customers.
v Respects and maintains the confidentiality of information relative to customers.
v Strives to maintain a positive work environment.
V. Enthusiastically performs miscellaneous duties with completion in a designated time frame.
High School Diploma or equivalent.
Preferred – Certified by the American Society of Phlebotomy Technicians
Minimum – training or experience in specimen collection and/or processing.
Preferred – Two years of laboratory training or experience in specimen collection and processing.