Phlebotomist
Fresenius Medical Care - Brooklyn, NY

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PURPOSE AND SCOPE :

Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.

Under the direction of his/her Supervisor, the phlebotomist accurately performs daily phlebotomy activities of the Patient Service Center (PSC) and/or client facilities.

DUTIES / ACTIVITIES :

CUSTOMER SERVICE :
  • Responsible for driving the FMCNA culture through values and customer service standards.

  • Accountable for outstanding customer service to all external and internal customers.

  • Develops and maintains effective relationships through effective and timely communication.

  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES :
  • Completes collection of routine blood specimens.

  • Verifies patients’ identity prior to specimen collection and labels specimens accurately.

  • Washes hands or utilizes waterless sanitization, prior to and following each patient encounter.

  • Assembles equipment such as tourniquet, needles and disposable containers, blood collection devices, gauze, cotton and alcohol, on work tray according to requirements for specified tests or procedures.

  • Records temperature of refrigerator and freezer accurately and communicates unacceptable limits to responsible parties immediately, where applicable.

  • Completes all procedures during a scheduled shift without compromising patient safety, customer service and quality.

  • Sterilizes cooler and tool box monthly.

  • Disposes of medical waste in accordance with safety regulations.

  • Delivers medical wastes in closed Sharps containers to Laboratory at least once per month.

  • Maintains inventory of supplies and ensures that equipment has not expired.

  • Prioritizes work to achieve maximum efficiency and productivity.

  • Conducts daily specimen counts and logs activity on the daily specimen count form.

  • Keeps the PSC clean and organized, where applicable.

  • Reads, understands and complies with the departments’ protocols, policies and procedures.

  • Performs duties in an independent manner without supervision.

  • Accurately completes and submits travel and expense reports in a timely manner.

  • Other duties as assigned.

EDUCATION :

Associates degree or equivalent from a college or technical school or Medical Assistant or Phlebotomy certification.

EXPERIENCE AND REQUIRED SKILLS :

At least one year of experience as a phlebotomist or similar experience preferred.

Ability to effectively communicate with Managers, Clients, Customers and the general public. Ability to manage concerns of patients and employees in a professional manner. Capable of handling multiple priorities in a high volume setting. Ability to read, analyze and interpret general business communication. Customer service in a service environment preferred .

Fresenius Medical Care - 6 months ago - save job - block
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About this company
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Fresenius Medical Care North America (FMCNA) operates a network of more than 1,800 dialysis clinics located throughout the US. One of the...