To secure a positive shopping experience for our Customers through the use of effective selling skills and delivery of planning services to satisfy customer needs to position IKEA as the best home furnishing store.
YOUR ASSIGNMENT Your main tasks will include: Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded Assist customers in the self planning process or provide accurate designs and detailed layout solutions Ensure merchandise is presented according to IKEA standards and is properly labeled and signed Understand the IKEA concept to achieve Commercial Review Standards and ensure that Sales competence is secured throughout your area of responsibility. Ensure your area of responsibility provides visitors with a positive shopping experience by: looking through the eyes of the customer; sharing product benefits and information; ensuring the ease of shopping and instant gratification and meeting the IKEA Basic Merchandising standards everyday, throughout the day with visual display’s, general routines and housekeeping of the highest standard. Maximize efficiency within your area of responsibility without impacting levels of service to the customer or safety standards. Maximize sales opportunities through implementing the IKEA Concept and supporting the customer in their understanding of how to effectively use the mechanical sales system. Support all marketing and in-store activities utilizing these as an opportunity to proactively drive sales in your area of responsibility. Support and develop co-operation with fellow co-workers specifically within your own function, COM & In and Logistics teams, through working closely together, sharing knowledge and showing understanding of each others responsibilities in order to present the range in the most commercially profitable way; reflecting our range priorities, low price profile and unique offer Adhere to inventory control procedures and security policies Demonstrate a good understanding of policies, routines and procedures within your area of responsibility. Communicate to managers any customer issues/concerns that cannot be resolved Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers. Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas of improvement.
YOUR PROFILE Your knowledge, skills and experience include: Knowledge/Experience: 1-2 years experience in the following knowledge areas: Good mathematical ability Good customer service and verbal communication skills Experience in a sales customer service or planning services environment Capabilities/Motivation: Knowledge and interest in Home Furnishings Effective verbal and written skills in the English language Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. Ability to work independently and in groups Basic computer skills Prefer fast-paced, retail work environment Basic math skills Additional Information Work Location: Fast-paced, deadline driven, high volume retail store Physical/Mental Demands (Essential Functions): having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment. Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, lifting, with ability to move products with and without motorized equipment
GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
Additional Information :
One Full-Time position for 20 up to 32 hours per week, requiring at least 48 hours work availability.
This position requires the availability to work some nights and the availability to work Saturdays and Sundays.
IKEA - 21 months ago
Since its founding in 1943, IKEA has offered a wide range of home furnishings and accessories of good design and function, at prices so low...