Plateau Server
Wildhorse Resort & Casino - Pendleton, OR

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DESCRIPTION

Responsible for providing high quality service for Plateau guests, including food orders, service and an overall pleasant dining experience.

DUTIES

1.Ensure customer satisfaction through prompt, efficient and friendly service, placing customers' interest first.

2.Promptly offer beverage service and other amenities necessary by guests.

3.Up-sell menu items -desserts and specials.

4.Take customer's food orders and promptly relay through POS.

5.When food items are ready promptly deliver order and condiments needed.

6.Remains attentive to guests during their meal for beverage refills, condiments, etc, ensuring satisfaction.

7.Maintain assigned area in an organized, efficient and clean manner at all times.

8.Promotes a clean, safe and healthy work environment for employees and guests. Promptly reports all concerns to Supervisor.

9.Throughout shift, maintain side work stations and replenish accordingly; and at end of shift, ensure all side work assigned is complete.

10.Comply with regulatory laws, employee handbook department policy and procedures, safety codes, etc.

11.Ensure that operation of equipment, tools and materials are handled in a safe manner.

12.Promote internal guest service standards through courteous and respectful behavior.

13.Checks out Imprest bank.

14.Verify check-in and cash reconciliation and prepare shift end check out cash reconciliation.

15.Present check to guest, collect payment and
return change if applicable.

16.Become familiar with menu, offer suggestions and wine pairings.

17.Remain knowledgable of all property amenities to ensure a high level of customer service.

18.Create an exceptional dining experience for all guests.

19.Other related duties as assigned.

QUALIFICATIONS

1.Two (2) years of food experience, preferably fine dining.

2.Must possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment.

3.Physically fit-able to stand and/or walk for long periods in a smoky environment; able to perform repetitive motions with wrists, hands and fingers; able to lift and maneuver 50lbs. Carry and balance food and beverage trays weighing up to 40lbs.

4.Effective communication skills- verbally able to provide instructions, responds to questions, and has exceptional interpersonal skills and abilities.

5.Excellent personal appearance and grooming habits.

6.Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to count back change.

7.Possess working knowledge of wines, beer, and liquor.

8.Requires High Security Gaming License and must be 21 years of age. 1.Ensure customer satisfaction through prompt, efficient and friendly service, placing customers' interest first.

2.Promptly offer beverage service and other amenities necessary by guests.

3.Up-sell menu items -desserts and specials.

4.Take customer's food orders and promptly relay through POS.

5.When food items are ready promptly deliver order and condiments needed.

6.Remains attentive to guests during their meal for beverage refills, condiments, etc, ensuring satisfaction.

7.Maintain assigned area in an organized, efficient and clean manner at all times.

8.Promotes a clean, safe and healthy work environment for employees and guests. Promptly reports all concerns to Supervisor.

9.Throughout shift, maintain side work stations and replenish accordingly; and at end of shift, ensure all side work assigned is complete.

10.Comply with regulatory laws, employee handbook department policy and procedures, safety codes, etc.

11.Ensure that operation of equipment, tools and materials are handled in a safe manner.

12.Promote internal guest service standards through courteous and respectful behavior.

13.Checks out Imprest bank.

14.Verify check-in and cash reconciliation and prepare shift end check out cash reconciliation.

15.Present check to guest, collect payment and
return change if applicable.

16.Become familiar with menu, offer suggestions and wine pairings.

17.Remain knowledgable of all property amenities to ensure a high level of customer service.

18.Create an exceptional dining experience for all guests.

19.Other related duties as assigned.

Wildhorse Resort & Casino - 12 months ago - save job - copy to clipboard
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