The Player Development Executive is responsible for the development and generation of new customers and retention of current customers through marketing, promotions, and junket/comp programs. Assist in the development of player action and patronage to ensure repeat visits, with special attention to high-end players, to be defined by Vice President of Player Development. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be 21years of age or older upon employment.
High school diploma or equivalent required. Bachelors Degree in marketing or a related discipline preferred.
Minimum three (3) years experience in a host capacity in a large scale gaming operation.
Must be conversant with player rating systems, including ACSC, LMS and standard comp reinvestment matrices.
Must have a comprehensive understanding of casino operations, comp policies, slot ratings, table ratings and rules and player development.
Must be outgoing, energetic and positive. Must be able to interact with large groups of people in a professional manner.
Must be able to travel and work extended hours.
Five (5) years in the gaming industry with three (3) years in Casino Marketing, preferred.
Must have an unblemished record with no instances of reported issues regarding customer service, contributing to a hostile work environment or any other negative commentary in your official company file.
Must be fully conversant with complimentary guidelines consistent with normal industry standards.
Must have proficient computer skills.
Applicants must be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Adequate manual dexterity to operate office equipment.
Must be able to effectively understand and communicate to candidates and employees.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.