Player Experience Operations Analyst
Kabam - San Francisco, CA

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Kabam is growing and we’re growing quickly.

With offices in the Bay Area and internationally, we are growing at an exponential rate and this is just the beginning. We’re building games that are changing how social games are played and the success of our games has established us as a definitive leader in the strategic massively multi-player social gaming space.

Our studio business model allows us to sustain a startup culture that empowers you to drive change and create and own the outcome of your contributions – contributions that impact millions of gamers daily.

Think you have what it takes to make real games? We want to meet you.

WHAT YOU'LL DO:
Your key role will be improving the effectiveness of our Player Experience team through the reporting and process innovations you create and project manage. You will also identify and answer on-going and ad-hoc key business questions by extracting information from our Player Experience CRM (Salesforce.com). This will support data driven decision making, as well as proactive analyses to develop new insights ultimately driving team innovations in productivity, revenue and player experience.

Responsibilities include:
Conduct proactive deep analysis and modeling to uncover hidden opportunities.

Build and maintain complex staffing models.

Support ad hoc requests for in-depth reporting and analysis.

Manage a suite of recurring reports.

Project Manage some key components of our Player Experience Operations team.

Identifying and eliminate root cause barriers to accuracy, productivity, and quality.

Participating in business leadership meetings; developing and driving strategies and programs which improve the competitive position and profitability of the organization.

WHAT WE'RE LOOKING FOR:
2+ years of relevant hands on experience, preferably in technology, gaming, retail, banking, or consulting.

Solid knowledge of statistics.

Experience with Salesforce.com is a huge plus.

Strong modeling and forecasting skills.

SQL skills

Thorough knowledge of Excel including macros, pivot tables, vlookups, charts and graphs.

Proven ability to deal and thrive with imperfect, mixed, varied, and inconsistent multiple data sets.

Experience in a sales or call center operations environment preferred.

Ability to function in a self-directed manner.

Project management experience.

Some experience with programming/scripting languages is a plus.

TO APPLY:
To send us your information, click 'Apply' below.

Kabam - 2 years ago - save job - copy to clipboard
About this company
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Kabam is the leader in the western world for free-to-play core games with 1st and 3rd party published titles available on mobile devices and...