Police Dispatch Supervisor
City of Boulder, CO - Boulder, CO

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Under general direction, to supervise Police and Fire Communications Center operations during assigned shift, to perform administrative and special assignment tasks, and to perform related duties as required.

Duties & Responsibilities:

1. Supervises the staff and/or operations of the Police and Fire Communications Center as described in the supervisory paragraph below. This also includes any or all of the following:
• Supervises staff and/or operations during assigned shift, including scheduling, directing work activities, monitoring Dispatcher performance, and making related recommendations.
• Determines staffing and resource needs for the Police and Fire Communications Center. Assists in staff selection processes.
• Assists in development and implementation of policies and procedures.
• Maintains logs and records.
2. Performs special assignments as directed. This may include one or more of the following:
• Implements and coordinates new hire and in-service training programs. Provides instruction, demonstrates operation of equipment, administers tests, evaluates trainees' progress, and oversees and coordinates training provided by others.
• Coordinates Emergency Medical Dispatching (EMD) Program.
• Creates and updates Police and Fire Communications Center protocols and training manuals.
• Functions as a liaison between the Police and Fire Communications Center and the public, other departments and divisions, and outside agencies and organizations. Assists in planning and coordinating major events which affect public safety such as the Bolder Boulder, large concerts, etc.
• Provides input to and assists with annual budget preparation, including writing justifications for expenditures, compiling statistics, and finalizing required documents.
• Compiles and reports on inquiries and customer satisfaction surveys; maintains related statistics.
• Coordinates with Human Resources on staff selection processes including screening applications, arranging for testing and interviews, interviewing and selecting candidates, and documenting processes and maintaining related files.
• Researches and implements equipment and technological changes.
• Compiles and reports the Police and Fire Communications Center statistics on a monthly basis.
3. Works as a dispatcher as needed, responding to incoming radio and telephone calls, dispatching equipment and personnel, etc.
4. Assists in coordinating emergency response activities for fire, ambulance, and law enforcement agencies.
5. Provides backup for the Police and Fire Communications Center Manager during his/her absence, including representing the Communications Section at management staff meetings.
6. Maintains on-call status as assigned, rotating with other shift supervisors. Carries a pager at all times.
7. Testifies as needed in court as a credible witness.
8. Attends work regularly and reliably.
9. Performs related duties as required by management to meet the needs of the city.
10. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment. Knows and complies with all city and department policies; participates in professional trainings and development; and adheres to attendance and workplace attire policies.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
The City of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity, and take responsibility for their words and actions.
City of Boulder employees strive to respect and appreciate each individual's differences, and to work effectively with all people and their diverse backgrounds. We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences. We achieve organizational goals through inclusive problem solving, planning, and decision-making. Community partnerships are included in this effort.
All city supervisors are responsible for appropriately incorporating the principles of community sustainability into work on a routine basis; understanding and enforcing relevant collective bargaining agreements and management policies; hiring and firing supervised employees or making related recommendations; ensuring employees are trained initially and on an ongoing basis, as needed; providing appropriate feedback to employees by monitoring day-to-day performance; completing performance evaluations on time; correcting problems in employee work habits or performance in a timely manner; prioritizing and scheduling work functions and vacations; ensuring adherence to established safety standards; ensuring the timely completion and submission of all paperwork required by the city to process employee transactions, insurance or injury claims, etc.; maintaining related records; and ensuring the accuracy of reported time use.
High school diploma or equivalent. Minimum of 2 years of public safety supervisory experience. Working knowledge of computer and radio systems and equipment and the ability to train and evaluate others in all related operations. Variety of experience working with the public, preferably in a customer service capacity. Demonstrated ability to handle multiple demands simultaneously deals with interruptions and handle difficult situations under time pressure. Ability to act as a resource to staff and effectively explain and implement policies. Ability to schedule and coordinate the work of others. Ability to handle confidential information in a secure, professional and discretionary manner. Demonstrated interpersonal, problem-solving and conflict resolution skills. Effective verbal and written communications skills. Attention to detail and organizational skills. Flexible and openness to change. Ability to obtain EMD certification with probationary period. Ability and willingness to work shifts in a 7 X 24 environment, including swing and graveyard shifts, holidays, and weekends. Valid Colorado driver's license or ability to acquire a Colorado driver's license by time of hire if relocating. Have and maintain acceptable background information including criminal history, motor vehicle record and credit history.

Demonstrated personal and professional honesty, integrity, good judgment as shown in applicant's criminal history, background and motor vehicle record, and use of drugs and alcohol. Applicants who use, possess, distribute or grow marijuana or medical marijuana, and/or own, operate, or have any interest in a marijuana dispensary will be disqualified. Preference will be given to applicants who have no history of use, sale or possession of illegal substances. Polygraph or Computer Voice Stress Analyzer used for verification of applicant information. The following will disqualify any applicant from consideration:
• Any felony conviction.
• Any commission of a felony in the previous 5 years, including felonious drug use or possession.
• Any non-traffic related misdemeanor with the previous 36 months.
• The use, sale, possession, or transfer of any controlled substance in the previous 3 years. (There will be zero tolerance for regular marijuana use or use of any other controlled substance in previous 36 months).
• Eight points or three moving violation convictions, or a suspended, restricted, or revoked license in the previous 24 months.
• Any false or untrue statements or material omissions in the application and related paperwork or during the selection process.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Bachelor's degree. Bilingual in English and another language.

Supplemental Information:

Physical and Mental Effort: Primarily sedentary physical work with constant sitting up to 6-10 hours/day. Constant and repetitive use of the hands for simple grasping and fine manipulation. Frequent hand/eye coordination to operate personal computer and office equipment. Occasional walking and standing up to 2-4 hrs/day, climbing stairs, bending, squatting, and pushing/pulling of light items. Occasional lifting of up to 20 pounds. Vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees, co-workers and the public.
Work Environment: Works in an indoor office setting. Works in a setting subject to continuous interruptions and background noises.
Machines and Equipment used in work include, but are not limited to the following: Communications console, personal computer, multiple-line telephone, weather radar, TDD, logging recorders, telephone load counters, alarm monitors, photocopy machine, facsimile machine, and calculator.

ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Note: The above description is illustrative only. It is not meant to be all-inclusive.