This recruitment will be used to establish a pool of candidates for current and future full-time, salaried OR intermittent, hourly temporary appointments based on the department's operational needs. Work schedule to be arranged.
The Police Dispatcher is an entry level, uniformed non-sworn, support position for the Department. Under general supervision of a Lead Police Dispatcher (II) or watch commander, the Police Dispatcher will perform a variety of specialized support duties within the Police Communication's Center. Support duties may include: communication's dispatching and public counter duties; tactical in-field dispatching and scribing; providing clerical, records and technical support services including operating a centralized computer'aided dispatching (CAD), 9-1-1, fire and other life safety systems; assisting in crime prevention and community-based activities; evidence and property management; and other law enforcement related support services.
All University Police Department members are expected to partner with colleagues and members of the community in order to positively resolve issues in the department and community. The Police Dispatcher shall be innovative in the problem solving process, shall always strive for excellence, and is expected to strive for the best possible quality of work product.
Salary Range: $3,055 - $4,584 per month (Anticipated Hiring Salary Range: $3,055 - $3,545 per month). The competitive salary offered to the selected candidate is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
The Police Dispatcher is responsible for, but not limited to:
- Monitoring Department, University, Regional and State radio communications systems and responding to campus routine and emergencies as directed.
- Monitoring Department and University Fire and Alarm, 9-1-1, Duress, Access Control, Alert notification and other Telecommunications systems.
- Answering and processing emergency calls for assistance; communicating clearly to a reporting party to ascertain critical information that enhances officer safety and an appropriate timely response.
- Handling multiple priorities and managing multiple situations while under duress.
- Handling public complaints, inquiries, and requests for assistance in a courteous and efficient manner.
- Interpreting various laws, regulations, policies and procedures and successfully applying and adhering to that understanding.
- Providing accurate information and initiating appropriate action in response to such request.
- Processing departmental data.
- Preparing and updating Communications and departmental forms and reports including computer input, word processing, manuals and confidential reports.
- Researching, purging and updating records if needed.
- Maintaining, copying, and processing varied types of public safety reports, including confidential files, field interview reports, and traffic citations into the SUN, CLETS, ARJIS and RIMS computer systems
- Performing related duties as required.
Knowledge, Skills & Abilities
The ideal candidate will possess:
- Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, maintain a calm, courteous and professional manner when dealing with difficult individuals, on the phone or other types of communications systems and in-person.
- Ability to independently respond and act quickly, accurately evaluates information and situations, and makes appropriate decisions in routine, non-routine and emergency situations.
- Ability to accurately interpret written policies, follows oral and written instructions, and transfer information.
- Ability to provide clear and concise verbal directions quickly and accurately.
- Ability to present and summarize information in a variety of written formats, using clear and concise language.
- Demonstrated ability to write, applying the knowledge of basic grammar, punctuation, and spelling, paying attention to detail and accuracy.
- Ability to quickly analyze system problems, and provide prompt correction of any failures which occur, communicating with other personnel and technicians as needed to correct system faults.
- Ability to maintain the confidentiality of sensitive information. Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary with a high degree of accuracy.
- General skill and knowledge of typing, duplicating, scanning, filing and record keeping.
- Skill and experience with the operation of telephone, radio and other communications systems, including procedures and protocol for the handling of routine and emergency telecommunication and radio messages.
- Skill to organize, maintain, automate and update reference manuals and other source materials used by the department.
- Skill to read maps and floor plans to provide directions to staff in the field.
- Achievement of the P.O.S.T. Public Safety Dispatcher certificate.
Experience and Education
Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.
- Must be available for on-call assignments, must be able to report for work or work past scheduled shift, to work overtime on short or no notice, to work all shifts, to work rotating shifts, and to work weekends and holidays.
- Must have access to reliable transportation.
- Employment is contingent upon successful completion of the hiring process including medical and psychological examination, a thorough background investigation, and a DOJ fingerprint/livescan check.
- Graduation from a certified CA P.O.S.T. Public Safety Dispatcher training course.
- Graduation from a certified CA P.O.S.T. Records training course.
- Current, one-year experience in law enforcement communications and computerized records environment.
- Spanish bilingual skills are desirable.
The on-line application should be completed in detail. COMPLETION OF THE ONLINE APPLICATION IS REQUIRED FOR CONSIDERATION, A RESUME ALONE WILL NOT SUFFICE.
To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application there are instructions available on the Employment Opportunities Website .
Applicants with disabilities requiring special attention and/or interview arrangements may call (619) 594-7099.
SDSU employees are required to sign an Oath of Allegiance.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be funded by a qualifying federal contract, requiring new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS), in partnership with the Social Security Administration (SSA).
This position may be a "designated position" under the Conflict of Interest Code. Candidates accepting a "designated" position will be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
This position may require a background check, including, but not limited to employment verification and evidence of degree(s) and/or certification(s). The selected candidate will be required to submit fingerprints to the LiveScan Print Services. If required for the position, a background check must be completed satisfactorily before any candidate can be offered a position with SDSU.
Equal Employment Opportunity
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.