Under the supervision of the Shift Supervisor and/or Shift Commander, the Dispatcher operates the radio equipment to maintain communication with all officers in the field, whether on foot patrol, or on vehicle patrol. Specific instructions concerning work methods and policies are received from the supervisor, as well as the departmental policies and procedures. The Dispatcher is in no way limited to the basic requirements of dispatch duties. This is in no way to be construed as an all-encompassing list of duties.
Southern Polytechnic State University, a member of the University System of Georgia, is a residential university with approximately 6,200 students pursuing bachelors and masters degrees in many of the nation’s fastest growing technology fields. The university, located one mile west of 1-75’s Exit 263, is just 20 minutes northwest of downtown Atlanta. Southern Polytechnic is an EOE / ADA /AA Employer.
1. Answer and respond appropriately to incoming public assistance and emergency calls from the general public, campus community, and alarm systems.
2. Dispatch calls as required to officers and ensure calls have been dispatched.
3. Determine critical information for processing a call, including establishing the nature of the incident; this may require an employee to use originality in asking appropriate questions while maintaining departmental policy and procedure.
4. Effectively communicate to all customers.
5. Usage of interpersonal communication skills and operate under stress in a calm and efficient manner.
6. Operate a law enforcement computer system in order to input data and obtain information on driver’s licenses, vehicle registrations, “wants and warrants,” GCIC , etc, as required.
7. Set priority of calls based on policy and nature of incident.
8. Maintain the current status of personnel and equipment already out on calls while dispatching.
9. Secure the assistance of other agencies as needed.
10. Utilize appropriate equipment necessary to perform job duties such as computer, two-way radio, telecommunications device for the deaf ( TDD ), alarm systems, as well as related dispatch and recording equipment.
11. Understand emergency operating procedures and handles emergency notification of supervisors and key personnel.
12. Create and maintain GCIC LEDS sheets as required.
Desirable Knowledge Skills and Abilities
1. Must be able to follow instructions as given by departmental supervisors.
Will fully comply with the requirements for communications officer as set forth in the Georgia Peace Officers’ Standards and Training Act as defined by the Georgia P.O.S.T. Council. High School Diploma or GED . No felony convictions or excessive misdemeanor convictions as to show a disregard for the law. Successfully complete the State Communications Officers Course on the first attempt. Successfully complete and qualify for GCIC certification within six months of employment.
Special Instructions to Applicants
In addition to your resume and cover letter, applicants will also need to complete a University Police Questionnaire.
TO DOWNLOAD THE REQUIRED UNIVERSITY POLICE QUESTIONNAIRE , COPY AND PASTE THE FOLLOWING URL IN A NEW BROWSER WINDOW :
ONCE YOU COMPLETE THE DOCUMENT , SAVE AND UPLOAD IT AS PART OF YOUR APPLICATION WHERE REQUESTED WITHIN THE ON- LINE APPLICATION PROCESS .
Please note: A minimum of three professional references with names, phone numbers and address information must be provided in the reference section of the application.