The successful candidate will utilize a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls from the University Community, maintain contact with all units on assignment, maintain status and location of police and rescue units. Activate the University's emergency notification system. Monitor direct and silent emergency alarms notifying responsible parties; answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Monitor and utilize the campus security camera system as necessary. May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations on trainees. This position is considered essential personnel, which requires reporting to work during adverse weather conditions.
Required Qualifications
The successful candidate will have:
Demonstrated customer service experience; proficiency with current office computer software; the ability to effectively organize, prioritize, and handle several work tasks simultaneously; excellent communication skills in person and on the telephone with the ability to speak clearly and concisely; ability to effectively interact with a diverse clientele; ability to understand, interpret, and follow policies and procedures; the ability to work independently or with others in an isolated environment for long periods of time;
SPECIAL REQUIREMENTS:
Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; and wear a uniform.
Must successfully pass a criminal history/background check and a psychological assessment. State law requires successful candidate to be a U.S. citizen. Must be able to give credible testimony in court.
Preferred Qualifications
Preference will be given for:
Associate's Degree and/or equivalent training/experience with law enforcement, security, communications or corrections; experience operating a variety of communication hardware such as phone, two-way radio, or paging systems in a high volume environment; experience using Microsoft Office software; experience dispatching law enforcement, fire and/or emergency medical services; experience answering complaints and providing information in a public contact environment.
Employment Conditions
Must have a criminal background check
Must have a driver's license check
Emergency Personnel - health & safety related
Alternate work schedule - If other than M-F, 8-5 please describe below
Other (Describe Below)
Describe Other:
Successful completion of a psychological assessment is required. Selected applicants must attend Basic Dispatch school and become VCIN/NCIC certified within the first year of employment.
Willingness and/or ability to work rotating shifts, including nights, holidays, and weekends; work on an on-call-basis; work irregular duty assignments; and wear a uniform.
This position is designated safety sensitive. Candidates for employment are required to have a criminal history check, including fingerprinting and a pre-employment drug screen. Incumbents are subject to random, reasonable suspicion and post accident drug and alcohol screening.
Employment Comments
Successful completion of a psychological assessment is required. Selected applicants must attend Basic Dispatch school and become VCIN/NCIC certified within the first year of employment.
Willingness and/or ability to work rotating shifts, including nights, holidays, and weekends; work on an on-call-basis; work irregular duty assignments; and wear a uniform.
This position is designated safety sensitive. Candidates for employment are required to have a criminal history check, including fingerprinting and a pre-employment drug screen. Incumbents are subject to random, reasonable suspicion and post accident drug and alcohol screening.
MULTIPLE POSITIONS ARE AVAILABLE.
Virginia Tech - 8 months ago
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