Police Services Representative
City of Urbana - Urbana, IL

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Pay Grade:
$19.07/hr. to start, increases to


/hr. upon successful completion of 12 month probation

(equiv. to $39,673.74 - $40,273.74)

+ excellent benefits



Job Type:


Non-Sworn, Union (AFSCME), Civil Service

FLSA Status



Do you enjoy helping people in a challenging, fast-paced environment?

If you said yes, the Support Services Division of the Urbana Police Department has an excellent opportunity to serve as a Police Services Representative! The successful candidate will have outstanding communication skills, the ability to multi-task, and an eye for detail, as well as strong skills with typing, spelling, and the use of proper grammar.

This position involves public contact in stressful situations and requires excellent interpersonal and communication skills


The work schedule may be second shift (3 p.m. - 11 p.m.), third shift (11 p.m. - 7 a.m.), or a combination thereof.

The ideal candidate will excel at entering, transcribing, and maintaining information in written or electronic form; providing information to others by telephone, in written form, e-mail, or in person; time management; and active listening. Additionally, applicants should have the ability to work all shifts including nights, weekends, and holidays.

The front desk is a twenty-four hour a day, seven days-a-week operation that maintains the department's record system and information management system, provides statistical analysis for the department, backup dispatch center, and serves as the primary contact point for public access to the department. This division is staffed with 11 full-time civilian employees and 6.75 (FTE) part-time positions.

Qualifications Include:

Knowledge and abilities typically acquired through graduation from high school/GED plus two years of related work experience or through completion of an associate's degree and one year of related experience. Related experience is work in a setting with frequent interaction with customers or the public;

Knowledge of business English, punctuation, spelling, business math, office practices and procedures, and operation of standard office equipment;

Ability to type accurately and perform data entry on a computer keyboard within the skills standards established by the Civil Service Commission;

Ability to use computer programs and word processing systems;

Ability to transcribe from a Dictaphone or similar media recording device;

Ability to work productively and calmly under stress and in possible emergency situations; and

Ability to establish and maintain cooperative and effective work relationships with those contacted in the performance of required duties.

Must successfully complete L.E.A.D.S. Certification within one year of employment.

Preferred Qualifications:

L.E.A.D.S. certification;

Experience working in a high-volume customer service setting, preferably dispatch.

The successful candidate must be available to work weekends, holidays, rotating shifts and mandatory overtime and must successfully pass a skills assessment examination as well as an extensive background investigation.

-- >
For complete information, please refer to the

Vacancy Announcement

above. The

Vacancy Announcement

can be downloaded by clicking on the link on the upper-right side of this page under the "Attachments" heading. Adobe Acrobat Reader is required to view PDF files. This is a free program available from the

Adobe web site

. Follow the download directions on the

Adobe web site to get your copy of Adobe Acrobat Reader



: We strongly recommend that you save or print this job announcement and Vacancy Announcement for future reference.

Background Check Information

This is a sensitive and critical position within the Urbana Police Department. For that reason, a conditional offer of employment extended to the selected candidate will include a check of professional references, a background investigation and psychological evaluation.

Salary and Benefits

The starting salary for this position has been established by contract at $19.07/hr. to start and increases to $19.36/hr. upon successful completion of 12 month probation + excellent benefits. A full benefits package is associated with this position.

How to Apply

Click the orange "APPLY" button located at the upper-right hand side of this page.

Application deadline is Sunday, April 7, 2013 at 11:59 p.m. CST

. Correspondence will be conducted by e-mail. To ensure review of application materials, they must be submitted electronically via the City of Urbana Employment Opportunities page (


) on or before the posted closing date. The Civil Service eligible list established from this selection process could also be used for future vacancies.

Application Materials

1) Completed application which specifically addresses the job requirements and outlines qualifications;

2) The names, addresses, daytime telephone numbers and e-mail addresses for three professional references; and

3) Optional: Letters of reference, a resume and a cover letter.

Selection Process

To progress in this recruitment, applicants must attend a customer service and office skills exam, which will consist of a video-based phone skills test and a written office skills test. The exam will take approximately 3 hours to complete. The customer service exam will be held in the morning of Saturday, April 20, 2013. More information about the test can be found in the

Vacancy Announcement.

If you anticipate that you will need special accommodations, please contact Human Resources at (217) 384-2459. Otherwise, you must be able to attend this in person in order to qualify for this position. Additional information about the test will be provided in your Invitation to Interview, which will be e-mailed to you if you meet the minimum requirements. The Urbana Civil Service will establish a passing score based on the exam results and those applicants meeting or exceeding the passing score will be placed on the Civil Service register for this position. If you are not one of the top scorers but are on the register, you may be eligible for consideration in the future as positions become available.


Questions should be directed to Elizabeth Borman, Assistant Human Resources Manager, at:


or (217) 384-2459.

Urbana Welcomes Diversity!

We foster an environment that values and encourages mutual respect, inclusion of all people, and utilizing differences and similarities as an organizational asset.


City of Urbana - 16 months ago - save job - block
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