Police Services Specialist
City of Fountain Valley, CA - Fountain Valley, CA

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Previous applicants for the Police Services Specialist position must wait 180 days before reapplying for Police Services Specialist job openings.

This is a continuous recruitment that may close at any time. Prompt application is encouraged.

Perform a variety of paraprofessional service oriented duties in support of the Police Department.

This is a non-sworn, entry-level position with tasks performed in accordance with departmental rules and regulations and under direct supervision.

The incumbent works under the direct supervision of a Police Department Supervisor.

Essential Duties:
  • Answer emergency and non-emergency calls, providing effective customer service to the public both on the telephone and in person.
  • Obtain information from victims and witnesses then prepare police reports on minor incidents, accidents, lost and found property.
  • Enforce parking laws and ordinances in assigned area; impound and cite illegally parked vehicles.
  • Assist in parking control during special events or on City streets during peak traffic conditions; post temporary signs and barricades; provide traffic control at the scene of accidents and other non-hazardous incidents; providing security and other assistance at crime scenes.
  • Fingerprint employees, applicants or the public.
  • Store and release property and evidence.
  • Assist in photographing and fingerprinting crime scenes.
  • Enter citations into the database.
  • Issue bicycle licenses and maintain the bicycle and evidence storage area.
  • Assist with storage inventory and control of Department supplies.
  • Conduct tours of the Police Department facility.
  • Prepare and maintain a variety of records and reports.
  • Perform other duties as assigned.

Qualifications Guidelines:

High school graduation or equivalent certification is required. College-level coursework in criminal justice or a related field is highly desirable.

Previous substantial public contact experience requiring tact and discretion in dealing with others is required.

  • Basic recordkeeping methods and procedures.
  • Modern office practices, procedures, methods, and equipment.
  • Safety practices and procedures.
  • Communicate effectively both orally and in writing.
  • Deal firmly and courteously with the public using problem solving skills and sound judgment.
  • Understand, interpret, and apply pertinent local, state, and other laws.
  • Remain calm, courteous, and polite while maintaining composure and display a respectful attitude in stressful situations which may involve irate or frustrated individuals.
  • Establish and maintain effective working relationships with staff, supervisors, City officials, and the general public.
  • Observe accurately and remember names, faces, numbers, incidents, and places and to judge situations and persons accurately.
  • Analyze situations and respond quickly and effectively in emergencies.
  • Exercise independent and sound judgment in evaluating situations and making quick, effective, and reasonable decisions.
  • Write clear and accurate reports, correspondence, and record data.
A valid California Class "C" Driver's License.

Must be able to work a flexible schedule to include overtime, emergency call back, shift work, nights, holidays and weekends to accommodate City needs.

Work is performed indoors and outdoors in a variety of locations to include on-site work at incidents, in a vehicle and in the Police Department. When working outdoors, may be exposed to the elements; may work under damp conditions, in confined spaces; may work on slippery and uneven surfaces; crouch, sit, stand, walk, bend, kneel, pull, reach, push, twist; may be exposed to dust, chemicals, solvents, paint, grease/oil, fumes, electrical and mechanical hazards, vehicular traffic, vibration and noise; meet the physical requirements of the class and have mobility, vision, hearing, dexterity and use of both hands and legs appropriate to the duties to be performed.

The above statements are intended to describe the general nature and level of work performed by persons assigned to this job. They are not intended to be a comprehensive list of all duties, responsibilities, and skills required.


Selection Process:

The selection process may include but is not limited to: application review and evaluation, written examination, physical ability test, practical skills test and oral interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate’s legal authorization to work in the United States and successfully completing all components of the pre-employment process which may include but is not limited to: reference check, background investigation, credit check, California Department of Justice (DOJ) and Federal Bureau of Investigations (FBI) criminal history check (Live Scan fingerprinting), polygraph, post-offer psychological, post-offer drug test and post-offer medical examination. The specific selection process will vary based upon the position. Candidates must fill out the application and supplemental questions completely. Incomplete applications including references to see the resume for qualifications are incomplete and will be disqualified. Candidates are encouraged to provide accurate answers as the City will verify the qualifications for each candidate.

The City of Fountain Valley is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Personnel Department at least 72 hours in advance of the test date.

Note: The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice.