Hiring Range: $18.79 - $24.44 per hour
Plans, develops, and implements volunteer program within the Lakewood Police Department. Will also solicit, recruit and select volunteers and place them in an area most suitable to their skills and departmental needs. Responsible for establishing and maintaining a positive environment for volunteers and monitors consistent quality in all volunteer customer service areas, while serving as a positive role model. Provides volunteer training and orientation for volunteers and evaluates and oversees volunteers in assigned areas when needed. Coordinates volunteer recognition, plans goals, objectives and policy/procedure development for volunteer program. Responsible for recruitment, coordination and administration for the Citizen Police Academy, Colorado Life Trak program, and Neighborhood Watch program. An eligibility list may be established for this position.
Major Tasks, Duties, and Responsibilities:
Develops and implements volunteer programs in support of police department services. Plans effective use of volunteers, assists staff in identifying productive volunteer roles, recruits suitable volunteers, and tracks and evaluates their contributions to the police department. Arranges personal interviews with prospective volunteers. Coordinates criminal history checks, screens and places volunteers in programs appropriate to their skills/interests. Recruits volunteers for support work and recommends assignments that will make the best use of individual talents. Maintains volunteer time records and applications. Develops on-going training programs for volunteers, citizen police academy alumni, neighborhood watch block captains and police department staff that use volunteers. Reviews and evaluates volunteers’ ability to perform duties of the position given. Serves on task forces and committees related to volunteerism, works with other departments and volunteer liaisons as a resource related to volunteers. Coordinates and administers monthly volunteer meetings as well as bi annual neighborhood watch meetings.
Coordinates the preparation and printing of publicity materials/webpages with the City’s public information office, the City Manager’s Office and with graphic artists in the City’s print shop. Manages volunteer budget. Plans, organizes, and implements volunteer recognition events and activities. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service. Performs a variety of administrative and clerical tasks to include telephone work, computer work, preparing reports, etc. Solicits supervisory and managerial input on potential uses and needs of volunteers. Coordinates volunteers for requests received by the public for police department tours and neighborhood meetings. Works with police and city staff for community events and other large functions to assure appropriate volunteer levels. Gives public presentations in regards to the volunteer program and Neighborhood Watch program. Prepares Neighborhood Watch newsletters. Administers Colorado Life Trak program. Works with Risk Management to ensure all safety precautions and potential liability issues are addressed. Facilitates seasonal charitable events. In charge of public outreach related to the volunteer programs, Citizen Police Academy, Neighborhood Watch, National Night Out, and other promotional and crime prevention educational materials. Maintains records related to false alarm policy. Performs other duties as assigned. Must be able to interact with others in a positive manner. Requires regular and prompt attendance.
Receives general supervision from the Commander and/or Division Chief of the Support Services Division. Supervision Given: Provides supervision to volunteers not assigned to a specific team and to volunteers performing patrol functions, in partnership with Sergeant Liaison.
Education : High school diploma or equivalent is required. Bachelor’s degree in related field or an acceptable combination of education and directly related work experience is preferred.
Experience : Two years of clerical/administrative experience to include extensive contact with the public in person and on the telephone. Must have extensive experience using word processing and spreadsheet software, preferably MS Word, including merging documents, setting up tables, databases and spreadsheets. One year of experience coordinating and directing the work of others. One year experience developing programs. Experience interviewing others in some capacity.
Prefer training experience. Ability to keyboard at least 45 wpm is a preferred qualification.
Licensure/Certification/Registration : Must obtain Operator Security Number (OSN) from CBI to perform criminal history checks and maintain certification.
KSA's and Physical/Mental Reqs:
Other Knowledge, Skills and Abilities : Knowledge of principles, techniques, tools and media used in promoting good public relations and marketing.
Ability to make presentations, conduct training and provide technical assistance. Knowledge of principles and practices of volunteer management. Ability to define problems, collect data, establish facts and draw valid conclusions. Knowledge and skills in the area of volunteer coordination. Strong interpersonal/relational skills. Ability to speak effectively in a public setting. Ability to comprehend and make inferences from written material. Ability to produce written documents with clearly organized thoughts using proper sentence construction, punctuation and grammar. Ability to apply good judgment and problem solving skills in a variety of situations.
Ability to counsel and guide, and determine proper placement of volunteers based on skills and attitudes. Ability to have difficult conversations. Ability to establish and maintain effective working relationships with supervisors, managers, city employees and outside agencies. Ability to transport oneself to off-site locations. Must be able to successfully complete a polygraph, oral board interview(s), reference checks, background investigation, credit check and hair follicle drug test. Due to the nature of the work, an employee in this position may be considered essential. Essential personnel are determined by the chain of command, the type of emergency and the human resources needed.
**Please note that the selection process is very thorough and takes a significant amount of time before a hiring decision is made. Applicants can reasonably expect the process to take approximately 8-10 weeks from the closing date of the job posting to complete the entire selection process. Due to the holiday season, testing protocolos and background investigation, this time estimate may be longer.
PHYSICAL AND MENTAL REQUIREMENTS
PHYSICAL REQUIREMENTS Lifting and Carrying: Must have ability to lift objects such as notebooks, paper, boxes, etc. that may weigh up to 40 lbs. with assistance. Cart is available to assist in these tasks.
Body Positions : Position is primarily sedentary, with frequent standing, bending kneeling, stooping and walking. Position requires the ability to input large amounts of data using repetitive motion on a consistent daily basis.
Hearing : Must be able to answer telephone and respond to requests from employees, volunteers, or customers.
Vision : Must have ability to work with written documents and respond to employees, volunteers, customers and staff. MENTAL REQUIREMENTS :
Mathematics : Must have basic math skills to add, subtract, etc. and be able to maintain a budget. Remembering : Must have ability to remember instructions and assignments given. Language Ability : Must be able to communicate with others using tact, diplomacy and good judgment. Reasoning : Must be able to prioritize work and effectively handle multiple priorities. Must be able to use good judgment when assigning volunteers to tasks and make appropriate decisions on budget expenditures.
WORK ENVIRONMENT Work is performed in an office environment with occasional attendance at evening or weekend activities required.
High volume of telephone inquiries and interaction with employees and volunteers. Work will involve frequent interruptions and shifting priorities. Handles multiple projects in various stages of process. Must meet operational deadlines.
EQUIPMENT USED Telephone—ShoreTel system Computer—Programs used: Word, Excel, Access Fax machine Scanner Printer Internet applications Email Police systems; basic functions within I-Leads, Netviewer, Coplink, NCIC/CCIC