Daily responsibilities include the screening, coding and input of all new business, renewal, endorsement and cancellation transactions within departmental standards. Basic analysis is performed to assure the issuance system entry requirements are met and to identify and resolve any on-line error conditions. Provide customer service based on an assigned agency plan. Must maintain department standards for the position relative to processing speed and accuracy. Analyzes and resolves individual and system generated errors resulting from input, whether the errors/issues result from internal systems, processing with external vendors or Registry systems.
Education: High School or equivalent knowledge or related experience.
Experience: 0 - 1 years.
Knowledge: Little knowledge of the detailed aspects of the job. Some understanding of practices and procedures in a particular field i.e. accounting, claims.
Decision Making: Follows regular, detailed standards and instructions. Applies clearly defined guidelines and procedures in making timely decisions, given the necessary information.
Supervision Received: Works under close supervision; work performance is frequently checked.
Leadership: Works as an individual contributor. Learns the details of the job.
Problem Solving/Operations/Direct Work Involvement: Applies knowledge to help solve routine problems requiring independent thinking with direction.
Client Contacts: Little contact. Routine exchange internally overall. Typically provides or obtains information requiring little explanation or interpretation.
Additional Knowledge Skills and Abilities: Demonstrated mathematical and analytical skills, as well as attention to detail required.
Basic PC skills with the ability to enter a minimum of 90 keystrokes per minute within accuracy standards as reflected in the SHL PreVisor System – alphanumeric data entry test required.
Must have strong organizational, interpersonal/communication, and time management skills to handle agency contact.
The nature of this position necessitates an employee with excellent customer service and telephone skills.
The Commerce Insurance Company - 17 months ago