Under the general guidance of the Bar Manager, assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the MHG Vision.
Duties & Functions:
•Provide friendly, courteous and professional service at all times
•Ensure good communication with Management
•Maintain complete knowledge of all menu items
•Prepare and check tables before service
•Clear and reset tables
•Ensure that all Company practices and procedures are met when delivering food from the kitchen to the customer
•Ensure the overall cleanliness and order of the bar tables, chairs, floors and service station at all times
•Ensure that all cleaning duties are completed in allocated times to the Company standards
•Complete all opening and closing procedures
•Must be proficient in effective and efficient table maintenance
•Be assertive and attentive at ALL times
•Have thorough knowledge of all product and service procedures
Specific Job Knowledge & Skills:
•High School Diploma or equivalent required
•One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
•Possess a gracious, friendly, and fun demeanor
•Ability to multitask, work in a fast paced environment and have a high level attention to detail
•Strong verbal and written communication skills in English
•Maintain positive and productive working relationships with other employees and departments
•Ability to work independently and to partner with others to promote an environment of teamwork
•Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
•Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
•Stand, sit, or walk for an extended period of time or for an entire work shift
•Reach overhead and below the knees, including bending, twisting, pulling, and stooping
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow MHG policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.