Positioning Product Support Specialist
Admar Supply - Syracuse, NY

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Job Description Summary:

The positioning products support specialist is responsible for providing technical support and training for the full-line of positioning and machine control products to customers and co-workers. Position involves customer interaction and technical support throughout the entire process of sales development, product demonstrations, quoting, order fulfillment, product support, training and follow-up. Position requires customer service skills as well as knowledge of positioning and machine control product applications.

Essential Responsibilities:
  • Provide outstanding customer service at all times with existing and new accounts, as well as with internal customers.
  • Demonstrate positioning and machine control products utilizing Admar demo equipment.
  • Troubleshoot and repair positioning equipment.
  • Provide telephone support to customers and co-workers.
  • Train customers and Admar staff on use of equipment and software.
  • Provide end-user training at time of purchase and follow-up training as needed and requested by customer(s).
  • Create training collateral materials. Perform training classes.
  • Attend training seminars and dealer meetings. Study all relevant training materials.
  • Review TOPCON and competitor websites frequently for product updates. Communicate product information to the sales force and management.
  • Coordinate with service department and positioning repair department on equipment installation and repair.
  • Provide management with weekly and daily activity reports.
  • Work with territory sales reps, branch managers and positioning sales reps to set joint sales calls to establish relationships with top positioning and machine control products prospects and customers.
  • Participate in trade shows and trade association meetings.
  • Demonstrate positioning and machine control products utilizing Admar demo equipment.
  • Follow-up with customers and prospects to ensure a high level of satisfaction.
  • Maintain knowledge of all positioning products and specifications.
  • Process all necessary paperwork, passing it on to the appropriate personnel.
  • Maintain excellent organization of customer information, orders, past customer documentation and training.

Additional Responsibilities :
  • Coordinate with service department and laser repair department to ensure a high level of customer satisfaction.
  • Troubleshoot and provide support internally and externally as required.
  • Assist purchasing manager with PO’s, orders, etc.
  • Provide management with feedback on market conditions, recommended changes, potential innovations, and contribute to the overall improvement of the company operations.
  • Other duties and responsibilities as assigned by management.

Qualifications Education:

High School diploma or equivalent required. Technical training and/or experience with survey equipment, lasers and GPS products is highly desirable. Good communication skills are required, must be able to interact well with customers, co-workers and managers.

Prior experience with positioning equipment and technology is highly desirable. Strong customer service skills are required.

Additional Information ADMAR was founded by individuals familiar with the frustration of finding reliable, accessible sources for equipment and supplies. We built our business around a commitment to meeting the many needs of contractors with a full range of equipment provided by top manufacturer brands. We believe that with an unmatched combination of competitive pricing and personal service, we will be the supplier of choice for all types of contractors. The ADMAR Supply Company also offers a competitive benefits package that includes generous medical and dental coverage, life and disability insurance, as well as 401 (k) and numerous other benefits.

Admar Supply is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.

Admar Supply - 9 months ago - save job - copy to clipboard
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