Power Gen CC Advisor
Cummins Bridgeway - Cincinnati, OH

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Receives, records, and distributes work orders to field service technicians upon customer requests for service.

Responsibilities :
  • First contact for incoming calls.
  • Prepare and distribute various field paperwork/orders.
  • Perform credit checks.
  • Coordinate and assist in scheduling field service calls.
  • Record service calls and work order and report activities to Branch Manager.
  • Dispatch orders, messages, and special instructions to field crews and other departments.
  • Prep PM work orders, schedule techs, verify parts availability and load bank scheduling.
  • Close PM work orders
  • Manage and monitor field repairs.
  • Schedule hourly technicians
  • Order shop supplies.
  • Arrange outside services for work not performed by the Company.
Education/Experience :
  • 1-year certificate from college or technical school plus 1 to 3 years related experience and/or training, or equivalent combination of education and experience
Skills and Abilities :
  • Ability to write routine reports and correspondence.
  • Ability to effectively present information to individuals and small groups of managers, customers, vendors, and other employees.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
  • Ability to read and comprehend simple instructions, short correspondence and memos.
  • Strong interpersonal and customer relation skills.
  • Computer/keyboard skills.
  • Ability to perform parts department duties.

Cummins Bridgeway - 15 months ago - save job - copy to clipboard
About this company
4 reviews