Powertrain Technician
Gonzalez - Pontiac, MI

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Central focus to the organization for a Powertrain Product family warranty and costumer survey concerns. Responsible for all data and analysis to ensure GM Best in Segment (BIS) leadership is met by the Product Family.
• Coordinate the execution of PT Product CPIT Process.
• Provide clear and timely communication to Quality management relative to quality issues
• Support Powertrain Quality Manager, Powertrain Product Teams and Sector Leaders as well as a liaison between release engineers, purchasing, supplier quality and manufacturing
• Voice of Product Family Warranty and Customer survey; Analyze, maintain top Pareto issues and initiate action
• Coordinate/Facilitate the Engine Product Team CPIT activities
• Coordinate/Presenter/Voice of product team warranty information at Sector CPIT activities
• Analyze, assign and track warranty information through TAC, Warranty Claims, CVEP/CTF, dealer calls, etc…
• Analyze, assign and track Customer survey information (JD Power, Consumer Report, etc…)
• Early issue identification, tracking and resolution to ensure global BIS target leadership
• Product Family extended warranty issue identification, tracking and resolution; feed forward issues
• Establish and maintain sufficiency plans
• Support Quality reviews, ensuring integrity of data, for both Powertrain and Platform (Vehicle Group CPITs)
• Support Quality Deep Dives / Sector Reviews / Quality Councils etc…
• Comfortable with presenting to large groups of people, including executive leadership
• Ability to create and foster relationships across multiple functions and regions

• Warranty analysis and customer survey experience; Knowledgeable in GART, Tracker GART, QIS2, JDP, Consumer Reports, PRTS, GWM
• High level of oral and written communication skills
• Exceptional analytical ability where problems are unusual and difficult
• Ability to work independently and identify issues through data
• High level of interpersonal skills to effectively work with others and in a team environment
• Excel – experienced in macros, pivot tables; PowerPoint – experienced with embedded files

Gonzalez - 14 months ago - save job - block
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