Practice Director, Professional Services
Lithium Technologies - San Francisco, CA

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Who are we looking for?

As a Practice Director for our Professional Services organization, you will lead a regional practice team in working with our enterprise customers. It is a role that entails delivery of strategic services and technical services to our enterprise customer-base. If you love working with customers and love the excitement of learning new technologies in social media, this role is for you.

About LITHIUM

Lithium Technologies helps leading companies use social media to engage customers and drive business results. We create vibrant social communities across websites, Facebook, and the broader social web that increase sales, reduce service costs, and accelerate innovation.

This is a great opportunity to join one of the hottest companies in B2B social media. We have strong traction with the world’s leading brands, we are experiencing rapid growth, and we are recognized as a leader by top analyst firms, including Gartner and Forrester.

The world's most innovative companies such as AT&T, Barnes & Noble, Best Buy, Sephora, Univision, Home Depot, and HP use Lithium to engage their customers in breathtaking new ways (literally, breathtaking). They're increasing revenue, reducing expenses, and strengthening their brands. And most importantly, they're building a lasting competitive asset—a brand nation—with their customers.

Responsibilities:
Scopes projects and services engagements, including overseeing the definition of the proposed solution and quantification of effort and risk

Supports Lithium’s sales organization, both tactically and strategically, in achieving objectives, while maintaining healthy project P&L

Ensures the successful implementation of Lithium’s products as well as the successful delivery of all other services offerings, meeting or exceeding CSAT objectives while maintaining financial control of the engagements

Manages a team of highly qualified, geographically distributed Project Managers, Technical Consultants, and Social Solution Consultants, including hiring, assigning duties, training and evaluating these employees

Contributes to the continuous improvement of our delivery methodology

Assumes full team financial responsibility

Requirements:
Master’s degree from a reputable university in Computer Science, Engineering or related field

Excellent customer interaction, presentation, written and oral communication skills (ability to present to different audiences and bring the message across in a concise, professional manner)

Career path must include active project management and either business or technology consulting, ideally for a vendor of consumer facing web applications in a SaaS environment

A minimum of 5 years of experience in a professional services organization, of which at least 2 years are in a management position

Excellent management skills, with demonstrated track record managing a culturally diverse, geographically distributed team with a variety of skill sets

Experience scoping and estimating project effort, documenting solutions in Statement of Work, and presenting the content to customers as well as a sound understanding of project control KPIs

Excellent problem solving skills

Experience within Social Media strongly preferred

Excellent command of the English language (each additional language is a plus)

Ability to travel up to 20%

Why you should join our team

Lithium offers a great working environment and competitive compensation. You will be working with the best and the brightest in the Social Customer Experience software space. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, and want to take their career to the next level.

Lithium Technologies - 14 months ago - save job - copy to clipboard
About this company
The Lithium Social Customer Experience Platform allows brands to build vibrant customer communities that grow brand advocacy, drive...