Practice Manager (Longview, WA)
Hanger, Inc. - Longview, WA

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"Empowering Human Potential” is more than a tagline; it’s our mantra for all associates, that motivates and reminds us of the essential role we play in the lives of our patients and customers. Whether directly or indirectly, every individual across every business unit and department at Hanger is helping to improve the lives of our patients and customers. One by one, we listen to challenges, collaborate with partners, identify solutions, overcome obstacles, lead through innovation, and apply our expertise to help move lives forward.

We know that the “possible” lives inside each of us, waiting to be unleashed. At every touch point across all of our business, we are keeping lives in motion, breaking down barriers, taking dreams further. As one united Hanger, we are achieving more of our own potential so that we can help patients do the same. Together we are working with one idea in mind: Empowering Human Potential.

A job with Hanger, one of the leading clinical authorities in the provision of integrated rehabilitative solutions, including being the largest owner and operator of orthotic and prosthetic clinics in the United States places you on a path leading well beyond ordinary career opportunities.

Manage clinical operations of practice employees including practitioners, technicians and administrative staff to achieve financial and clinical goals.

Essential Functions*:
Manage practice operations to ensure achievement of daily, weekly and monthly goals for sales, revenues, cash and accounts receivable.
Maintain quality assurance programs to ensure patient satisfaction with practice services.
Coordinate sales and marketing plans to develop and enhance referral sources and expand revenue opportunities.
Manage practice expenses and materials to meet or exceed budget projections.
Ensure bloodborne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other safety and governmental regulations are adhered to.
Ensure that all employees abide by the policies and procedures outlined in the Hanger Compliance Program and Code of Professional and Business Ethics
Ensure practice employees are provided with the resources and incentives to achieve the expectations of their position.
Ensure accurate and complete documentation records are kept by all practitioners.
Provide direct patient care service for the treatment of Orthotic and/or Prosthetic conditions as appropriate.
  • Subject to limitations imposed by state and/or local law.
Additional Responsibilities:
Performs other duties or special projects as assigned.

Required Skills & Abilities:
Strong interpersonal skills and supervisory skills.
Strong understanding of financial and accounting practices.
Competent knowledge of orthotics and/or prosthetics patient care management.
Required to be proficient in Windows based office technologies (ex. Word, Excel).

Physical Requirements:
Ability to lift patients using biomedical techniques frequently throughout the course of a work day/shift; must be capable of easily lifting fifty (50) pounds of weight alone.
Ability to walk, bend, stand, and reach constantly during a work day/shift.
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
Ability to speak and hear sufficiently to understand and give directions.
Ability to push wheeled equipment throughout the facility.
Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment.
Ability to participate in sustained activities for many hours in duration in accordance with state labor laws.

Five years experience in Orthotics and/or Prosthetics providing direct patient care, preferred.
Two to four years supervisory experience.
Two to four years 3rd party billing experience.

Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

N.B. Critical features of this job are described under the headings above. These features may be subject to change at any time due to reasonable accommodation or other reason.