Premier Account Analyst
Granite Telecommunications 63 reviews - Quincy, MA

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General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties & Responsibilities:
  • Maintain and manage Granite’s Premier accounts.
  • 24 x 7 availability to support your assigned accounts.
  • Conduct weekly meetings with assigned Premier accounts.
  • Minute each meeting weekly and follow up on all actions
  • Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
  • Communicate directly with customers, sales and customer service staff.

Required Qualifications:
  • Bachelor’s Degree or relevant experience
  • Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications:
  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Excellent problem solving skills
  • Ability to work independently as well as in a group
  • Strong multi-tasking and organizational skills
  • Excellent interpersonal and communication skills

About this company
63 reviews
Granite is one of the premier Telecommunications solutions provider for businesses across the United States and Canada. With unparalleled...