Premier Accounts Account Service Representative
Blue Shield of California 222 reviews - Walnut Creek, CA

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Services the account and builds relationships to maintain members or grow membership within companies during open enrollment; develops strategies to increase member loyalty. Serves as liaison between employers/brokers/consultants and the internal operations staff for the plan, communicating benefits, claims costs and experience ratings. Also services the account on a day-to-day basis for issues regarding billing, claims, and eligibility.

Enrolls new business and provides service to existing accounts

Responds to customer concerns and issues, identifies trends and serves as a liaison with Blue Shield for client needs. Follows up with internal sources to ensure resolution of claims and service problems

Conducts administrative meeting to various groups; responds to questions and explains Blue Shield benefits, products, services, policies and procedures

Makes sales calls and follows up with groups, brokers or agents as appropriate

Develops special handling procedures for groups or accounts with unique service requirements

Trains team members and clients on specific billing, claims and service procedures

Job Required Education/Experience

Bachelor's degree or equivalent experience

Life Insurance license is required

Valid California driver's license and proof of insurance is required

Minimum Experience Level:
Typically requires 2-4 years experience, preferably in sales, marketing or health plan administration


Blue Shield of California is committed to remaining a drug-free work place. All positions require a pre-employment background investigation and drug screen. Blue Shield of California is an Equal Opportunity Employer.

About this company
222 reviews
Blue Shield of California, an independent member of the Blue Shield Association, is a not-for-profit health plan dedicated to providing...