Premier Support Analyst
Granite Telecommunications - Quincy, MA

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General Summary of Position:

As the premier support analyst you will be performing the following:
  • Daily test calls ensuring there are no problems with lines converting to Granite
  • Updating naming convention in Cornerstone
  • Using excel on a daily basis, pulling and reading CSR’s
  • Opening MAC tickets: Including disconnects, feature change, DL listing and others
  • Extracting phone numbers from ILEC invoices
  • Learn to read invoices from Verizon, Bellsouth, Qwest and others
  • Update customer account and billing information, reading CSR to ensure lines are billing correctly

Required Qualifications:
  • Bachelor’s Degree
  • Excellent customer service skills
  • Excellent interpersonal and communication skills
  • Ability to obtain an eager/outgoing personality
  • Proven ability lead the front desk
  • Ability to meet deadlines, exceptional in time management
  • Ability to work under pressure
  • Excellent analytical skills
  • Strong multi-tasking and organizational skills
  • Initiative / ability to work independently

About this company
56 reviews
Granite is one of the premier Telecommunications solutions provider for businesses across the United States and Canada. With unparalleled...