Lead unit consisting of Premium Analysts supporting the remittance, reconciliation, and analysis of cash for multiple work streams, differing product lines and processing systems. Organizes workflow and resources to continually meet set business objectives for varying timelines while insuring proper quality and controls are adhered to. Incorporates key reports and analytics and utilizes data and results to identify and act upon variances and opportunities encountered. This includes the active involvement of management and clients to remediate identified issues. Establish performance metrics and manage team metrics. Propose process and technology changes to drive efficiency and continuous improvement. Analyze client premium payment patterns (changes in historical lapse rates, terminations, swings between new business and renewal, etc.) Collaborate in cross training, settings and demonstrate in cross functional initiatives and projects.
Major Responsibilities (Essential Functions)
: Initiate and lead ongoing efforts to enhance workflow to improve productivity, accuracy & customer service. Demonstrate strong people and project management skills.
: Manage key client relationships and guide the staff on the most effective ways to handle resolution of complex client issues.
: Provide predictive analysis on the impact of process to financials.
: Comprehend treaty language and assess contractual terminology into operational practices and financial expectations from clients.
: Identify business implications associated with premium processing and how to connect with other business functions.
: Develop and implement challenging, value added goals for team and individuals. Includes development of team operating plan and individual development plans.
: Hire, coach, support, supervise & train staff. Ensure staff cross-training and processing back-ups are in place. Provide on-going performance evaluations and document mid-year and annual performance assessments.
: Implement disciplined procedures and controls throughout unit to ensure that integrity consistency of operational data in compliance with policies and practices.
: Manage and resolve complex business issues and problems through research and interaction with internal departments. Communicate status and ramifications of issues effectively throughout the organization.
: Provide leadership within multiple work streams and processing environments.
: Provide leadership in process review, remediation, improvement, and the implementation of best practices.
: Enhance operational efficiency to insure resources are performing up to full potential.
: Represent area of responsibility during organization projects, initiatives, fact gathering.
: Act as backup for AVP of Operations as needed.
: May perform other duties as required
Experience and Education (Minimum Requirements)
: BA/BS degree in Accounting, Finance, or equivalent professional experience.
: 5+ years of solid management experience, with demonstrated ability to hire, coach & develop staff.
: Proven ability to drive operational excellence by identifying and implementing process improvement initiatives.
: Strong goal orientation, with demonstrated success in execution operational objectives and exceeding goals.
: Superior communication skills and ability to clearly articulate vision for team and personal success.
: MBA, CPA, CMA or advanced course work in technical areas, preferred.
: Insurance experience. FLMI or other applicable professional designations, preferred.
: Reinsurance experience a plus.
: Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
: Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives.
: Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
: Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
: Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
: Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
: Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
: Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently.
: Technical / Professional Knowledge - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
: Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.