Prescription Management Specialist Level 2
ExcelleRx Inc. - Memphis, TN

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An RXMS Certified Specialist exhibits advanced knowledge of our Controlled Substance Prescription process with regards to physician and hospice interaction, as well as the internal handling of our valid and invalid Controlled Substance prescriptions. This individual will be responsible for the following: reconciling controlled substance prescriptions that are faxed or mailed, maintaining prescriber records, and maintaining patient profiles to reflect accurate Controlled Substance prescription information while ensuring standard compliance as required by State and Federal law. They will also manage and coordinate all aspects of the Controlled Substance prescriptions for our hospice clients including, but not limited to, informing hospices and/or doctors of any patient prescription differentials of written or verbal orders to ensure prescriptions are dispensed to hospice patients in a timely, organized manner. Lastly, this individual will provide thorough, detailed responses to all emails inquiries and phone calls regarding a Controlled Substance medication for a patient to ensure timely medication delivery to our patients.

Essential Duties and Responsibilities: · Reconcile incoming Controlled Substance prescriptions, including the processing of faxed and mailed Controlled Substance prescriptions as per SOP
· Assist in maintaining prescriber files by updating personal information/preferences as requested
· Access and process prescriptions in Fortis
· Perform follow-up with hospices/prescribers to clear up any fax related issues or discrepancies
· Process daily reports as needed
· Respond to all email requests and phone calls regarding Controlled Substance medication inquiries accurately and timely
· Manage the Controlled Substance fax folders and make necessary changes to prescription information such as directions, drug and strength
· Recognize and interpret hand written and typed information from inbound faxed prescriptions, including ability to read sig codes
· Possess a working knowledge of Infinity functionality including: admitting a patient, profiling a prescription, changing a patient’s status, updating demographic information, tracking FedEx packages, documenting notes, requesting orders once valid Controlled Substance prescriptions are received and processing refills
· Establish a patient medication list by entering new medications into work buckets for pharmacist review
· Transition computerized inbound Controlled Substance faxes from “Waiting for Authorization” to “Hard Copy of File” status
· Complete incoming tasks as assigned by the RXMS Supervisor or Team Leader
· Meet and maintain call quality scores, productivity and quality requirements
· Utilize Zetafax to refax prescriptions to prescribers as needed
· Maintain and strengthen a working relationship with both internal and external clients
· Perform all other duties/projects as assigned by the RXMS Supervisor or Team Leader

Qualifications: · Strong organizational, prioritization and communication skills
· Use of thorough investigative techniques and follow-ups sills to analyze an prioritize problem solving
· Team player
· Detail oriented with ability to work independently
· Ability to understand the importance of and respect confidentiality of all patient information
· Professional demeanor
· Ability to multi-task · Excellent verbal and written communication skills · Excellent customer services and telephone skills · Problem-solving skills and ability to follow through on assigned tasks ·

Education and/or Experience: · High-School diploma required
· 1 year relevant Pharmacy Technician experience
· Customer service experienced preferred
· Community pharmacy experience preferred
· Familiarity with Medication Use Guidelines (MUGs) (internal candidates)
Computer Skills: · Working knowledge of Microsoft Office (Word, Excel, Outlook)
· Proficient in Infinity, Fortis and Zetafax systems (internal candidates)
Certificates, Licenses, Registrations: · CPhT required OR relevant pharmacy experience with requirement to obtain CPhT within 1 year of hire